Team Leader Customer Support (m/f/d)

Contact for colleagues on questions about tickets Process optimization to continuously increase efficiency and service quality Recognizing coaching and development needs in the team to initiate targeted measures Escalation management in complex customer requests and conflict situations Promoting a positive and performance-oriented team culture

Multiannual experience in customer service, ideal with leadership responsibility Process-oriented thinking and the ability to identify and implement optimization potentials Ability to identify coaching and development needs and to initiate appropriate measures Communication strength, both in the team and in customer contact Flowing German knowledge in Word and Writing (min. C1) Experience with CRM systems, ideally Zendesk Loadability and solution orientation, especially in escalation management High self-initiative and sense of responsibility

A challenging and versatile work in modern work environment in Sheridan Park Unlimited and future-proof employment in the growth sector Healthcare Solid content with additional yearly bonus and 30 days holiday Flat hierarchies, pleasant operating climate and an innovative team Perspectives for professional development Intensive onboarding and integration into the area of responsibility We have free mineral water, coffee, tea and fruit In addition to the salary, there is a credit card for tax-free property In-house pension grants, membership Fitnessstudio...