Team Leader Customer Service Network & Process Management (m/f/d)

Design the energy supply of tomorrow – with technical understanding, process competence and leadership responsibility.

Our client is an economically successful energy supply company with regional roots and a future-oriented business model. In the course of the energy transition, the requirements for efficient processes, digitization and regulatory security are growing continuously. This is why we are looking for a personality that takes responsibility, combines technical and commercial relationships and, together with its team, shapes the further development of central network processes.

As a team leader Customer Service Network & Process Management (m/w/d), you take over the technical responsibility for a specialized team and ensure that the commercial and technical processes around network operation are implemented efficiently, in compliance with the law and customer-oriented.

Can you imagine a career in the exciting energy industry? We look forward to your application!

Professional leadership and further development of the team Control and continuous optimization of commercial and technical business processes around network connections, network usage and energy-economic market processes Ensuring legal and timely settlement of settlement and market communication processes in cooperation with internal departments and external service providers Analysis, design and development of existing processes and active participation in digitization and optimization projects Processing of Energy Economic Contract and Process Issues and Coordination with External Partners Monitoring regulatory requirements and implementing legal reporting and publication obligations Creation of evaluations, key figures and decision templates for area management

Successfully completed studies, for example in the field of economic engineering, energy management, utility technology, business management or a comparable field of expertise As an alternative, technical or commercial vocational training with appropriate training and relevant professional experience Experience in controlling customer-oriented business processes, ideally in a technically influenced or regulated environment Understanding technical infrastructures and interest in energy-economic market processes and regulatory requirements Experience in process management as well as in handling ERP systems and common MS Office applications, especially Excel Analytical, structured and independent working methods Communication strength, organisational skills and team skills

Experience in the energy industry is welcome, but no requirement. Your technical understanding, your process competence and your willingness to work on energy and regulatory requirements are crucial.

A responsible leadership task with great design space An economically stable and future-oriented company in a crisis-proof industry A structured incorporation into the energy-economic features and market processes Exciting projects in the context of the energy transition and digitization Short decision-making paths and an open and value-adding corporate culture (Duz culture) 38,5-hour week 30 days off Flexible working hours and the possibility of mobile work Framework conditions based on the common tariff (TV-V)

HAPEKO has been appointed as a staff consultancy exclusively with the occupation of this vacancy. You can always assume the greatest discretion and maximum transparency in the process. For more information please visit www.hapeko.de