Senior Service Excellence Manager (f/m/x)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes.

Seeing beyond - future of medical technology For more than 100 years, ZEISS medical technology has been driving progress in ophthalmology and microsurgery. In ophthalmology, our solutions help to maintain and improve people's vision at every stage of their lives. In microsurgery, our solutions enable targeted interventions on diseased tissue so that small and sensitive organs continue to function optimally.

Medical technology from ZEISS supports medical professionals in improving the lives of patients worldwide. The fact that our actions have a direct impact on people's well-being is what drives us every day.

Advising and supporting a defined group of ZEISS national subsidiaries in the area of service excellence

Analysing and optimising the implementation of existing service processes (e.g. installation, maintenance, parts, response times and escalation handling)

Conducting workshops and training sessions on the sustainable implementation of global service standards and tools in countries

Monitoring relevant KPIs for service performance, deriving concrete improvement measures and following up

Providing strategic and tactical support to national subsidiaries in operational management and the implementation of service concepts (e.g. digitisation and automation)

Planning and conducting regular country visits for coordination, process validation, team training and performance review

Supporting national subsidiaries in the digitalization and automation of service processes

Management of projects with high international visibility

Collaborating in global and regional projects to continuously improve and develop the service business (e.g. digitalization, process optimisation, tool rollouts)

Close cooperation with global interfaces search as business management, sales, marketing, IT, service logistics, second-level support, product management, global customer care and controlling

Degree in Industrial Engineering, Medical Technology, Business Administration, or comparable qualification

5-10 years' professional experience in technical service, after-sales management, business management or service consulting, ideally in international medical technology

Service mentality coupled with a deep understanding of service business models, processes, methods and tools

Strong analytical skills and strategic thinking, as well as experience in implementing strategies within global organisation

In-depth knowledge of process optimisation and KPI management

A structured and collaborative approach to work and the ability to work well in a team, with high self-motivation

Experience in project management and working in interdisciplinary, international teams

Affinity for digital topics

Hands-on mentality and enjoyment of working with different cultures and teams

Business-fluent German and English skills

Very good communication and presentation skills

Willingness to travel visa (approx. 50%) to promote and assist local subidiaries on site

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