RAG AG | Germany | 45xxx Essen | Permanent position | Full time / Home office | Published since: 14.04.2026 on stepstone.de
IT Service Management Specialist (m/f/d)
RAG Aktiengesellschaft (RAG) has developed by the coal producer into a leading company in the field of refurbishment in Germany. Today we take responsibility for the consequences of mining – ecologically, technically and socially – and actively promote the sustainable transformation of former mining regions. Our central tasks include mining water management, old mining and the development of former mining areas. With interdisciplinary know-how, innovative projects and the goal of CO2 neutrality by 2030, we develop new habitats for humans and nature. Become part of our team and design with us vital regions of tomorrow – tradition meets future. .
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Your tasks • Your profile • What we offer
As a specialist in IT service management, you take responsibility for all operational IT service processes based on ITIL methodology. Their area of responsibility extends in particular: the control and monitoring of service quality of service providers continuous improvement of service quality the representation of the IT service manager the implementation of IMAC processes for own hardware coordination of external service providers preparation of external and internal audits cooperation in projects
Successfully completed studies with the focus on computer science or the like; alternatively successfully completed training as a specialist informant or IT system merchant Including professional experience Founded digital competence, especially in Microsoft Office and the Windows ecosystem Communication strength and pronounced service orientation Self-employed and structured working together with a high sense of responsibility Team skills Experience in the application of agile methods Very good knowledge of German and English
Optimum reconciliation of professional and private life through attractive holiday entitlements (30 days vacation and additional personal leisure), flexible working hours and the possibility of mobile work Attractive remuneration including a variable share as well as opportunities for occupational retirement Comprehensive possibilities for continuing and continuing training for professional and personal development Programmes for counselling and support in all areas of reconciliation of work and family life, in particular on childcare and care for relatives Comprehensive occupational health management including an occupational health service as well as various health, sports and movement offers (fitness room, sports courses, etc.) own canteen, bicycle leasing, charging facilities for e-cars and e-bikes, as well as free parking
Location
| RAG AG | ||
| Essen | ||
| Germany |
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