Sales Support Coordinator (m/f/d)

Order-to-Cash Process & Order Management Responsibility for the entire order-to-cash process – from order acceptance to availability checks and delivery coordination to the accounting. Customer and partner care Support existing customer accounts, processing of returns and proactive communication of shipping and order information to customers and business partners. Product availability Monitoring product availability in close cooperation with the fields of supply chain, quality and logistics, as well as ensuring punctual and correct delivery. Commercial Documentation & SAP Data Care Processing of orders, invoices, load and credits, preparation of shipping documents and maintenance of sales and customer master files in the SAP system (SD). Quality & complaint management Support in the processing of customer complaints in cooperation with the quality team to ensure faster and conformer solutions. Performance & KPI control Monitoring and ensuring the achievement of central KPIs, including revenue and EBITDA targets, partner satisfaction and timely delivery and accounting (2-day rule).

Commercial background and professional experience Complete vocational training or university maturity and 1–3 years of experience in sales, sales support or a similar commercial function. Procedure Proactive, practical and highly result-oriented with a high degree of self-responsibility. You feel comfortable in a fast-paced environment and identify opportunities for improvement. Communication and IT Detailed working style with strong communication skills and customer orientation as well as communication of German and English language. Excellent knowledge in MS Office.

Corporate culture & internationality Growing company with a diverse open working environment and employees from around 40 nations. Flexible working models & work-life balance Individually customizable work models, including the possibility of working out of the EU country for up to two months a year. Working time account with leisure compensation as well as 30 days holiday. Individual benefits & precautions Flexible use of Benefits budget, e.g. for increased occupational pensions, fitness and health services or grants to travel and catering costs. Benefits & supplementary benefits Access to the Corporate Benefits platform with discounts at hundreds of partner companies. Further development and team culture Internal and external training coordinated with personal goals as well as corporate and team events to strengthen cohesion and celebrate success together. .