Employee in telephone customer service (m/w/d)

Оccupation: Merchant - office management

A workplace with a future and a secure salary is important to you? Welcome to the circle! The Landratsamt Heilbronn is a modern service provider who acts in the interest of the common good. The managing authority with around 2,000 employees is responsible for the municipalities and 350,000 inhabitants of the entire county.

In office 10 – day of circles and internal administration – there are now several posts in the context of post-order occupations.

Contributor (m/w/d)

to be fixed by 31.03.2027 and indefinitely.

We are looking for open and service-oriented employees who enjoy dealing with customers. Are you a communication talent and bring the interest and motivation? Perfect, we support you with everything else.

What do you expect? The telephone customer service is the personal contact with the Heilbronn Landratsamt. The team will answer inquiries about a wide range of administrative services, such as waste management, aliens departments, driving licences, residence and accreditation of the county.

The topics are as varied and versatile as the related specialist offices. To arrange appointments for customers in the registration office, clarify for the exchange of tickets, assist in online procedures or initiate the complaint of damaged waste containers. They provide (in addition) information on the changes in the collection and charging system of waste management and process customer requests, for example, for ordering or delivery of the new waste containers.

A knowledge management system helps you find the right answers to these questions. If the request cannot be clarified directly in individual cases, the customer service will accept the acceptance of the request and the qualified further communication to the competent authorities.

**

• They contribute significantly to the representation of the Landrat Office as a customer-friendly authority.
• You provide information on simple technical questions (application requirements, necessary documents, fees, etc.) and agree appointments.
• They support and advise our customers on our administrative services.
• You will answer questions about the conversion of the waste management system (telephone, e-mail).
• They take up concerns and convey them to the relevant specialist offices.

PROFIL**

· They have completed training for the office management or a comparable three-year commercial training in the service or administration sector.

• They are characterized by a quick understanding and the ability to adapt flexibly to changing requirements and personalities.
• With a very good linguistic and written expressiveness, you convince both in the direct customer talk and in the written processing of concerns.
• They have a high level of concentration and also deal with increased call volume.
• They work with results and enjoy learning new things.
• They are team-ready, reliable and durable.
• They remain in difficult discussions and have a strong potential for conflict resolution.
• You have a safe, friendly and customer-oriented appearance.
• Media competence and good knowledge of MS Office products complete your profile.

**

• Their grouping in the employment relationship takes place up to the EC 6 TVöD in the presence of tariff and personal conditions.
• Indefinite employment in the Land Council is possible according to qualifications and personal skills.
• Part-time jobs must be filled.
• You benefit from numerous internal and external training opportunities as well as targeted personnel development
• We offer you individual working time design and mobile work for optimal reconciliation of work and family
• Experience a responsible, interesting and varied activity in a motivated, competent and collegial environment
• Take part in health days and take advantage of the regular sports activities
• Enjoy a catering grant for our canteen and attractive corporate benefits
• Use a comprehensive mobility concept (e.g. Jobticket, Radleasing and Radpendlerbonus)

We look forward to your application via our online applicant portal by Thursday at the latest,

6. July 2025. The interviews are expected to take place in KW 30 and KW 31.

**

For questions on the subject, Mrs.Franziska Hartmann (Tel.: [for phone number see the original ad]) and for questions concerning the application procedure, Mrs. Jana Michelberger (Tel.: [for phone number see the original ad]) is available.

Circle Day and Internal Administration

Staff

Lerchenstraße [for phone number see the original ad] Heilbronn

Joblocations:

74072 Heilbronn, Neckar, Lerchenstr. 40, BADEN_WUERTTEMBERG, GERMANY

* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information.