Breidenbacher Hof | Germany | 40xxx Düsseldorf | Temporary contract | Full time | Published since: 18.08.2026 on stepstone.de
F&B Guest Relation Coordinator (m/f/d)
Breidenbacher Hof, known beyond the city's borders, on the Königsallee in Düsseldorf, has once again become a new life since May 2008. The luxury hotel in the heart of Düsseldorf includes nine floors with 106 guest rooms and suites, The Duchy, the Bar, Lobby Lounge, three event rooms and a show kitchen, a spa area with pool, steam room and two saunas. Breidenbacher Hof sets new standards in the hotel industry and is particularly distinguished by the warm and caring service with a view to detail. The aim of the hotel is to create a special hotel brand based on experiences from the hotel and service industry as well as on new value added by the highest service standards and newly defined luxury. Our team is our greatest capital and they are our greatest esteem. This is a matter of course for us. Therefore we are also proud member of "Fair Job Hotels e.V.". For a future-proof success of the hotel industry in Germany, we rely on our employees:inside and their individual concerns. You have our attention. Promoting and demanding them in a fair manner strengthens the entire industry and our appreciation.
Type of employment: Full time
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Your tasks • Your profile • What we offer
A unique and distinctive corporate philosophy that is lived daily Warm working climate and flat hierarchy Excessive remuneration and additional choice of another monetary benefit (e.g. payment of the ÖPNV tickets or cost grant) Holiday and Christmas money Precise working time recording with electronic time recording system Versatile training program and employee events Internal development opportunities and regular feedback talks Cross trainings within the ''s selection of German luxury hotels'' and ''Fair Job Hotels'' Uniform provision and free cleaning in operation Balanced meals in our staff restaurant Discounted company ticket for the ÖPNV Family & Friends Rats and other Benefits and Rabates in local shops and Coporate Benefits Member of ''Fair Job Hotels' and ''Selection of German Luxury Hotels'' Member of ''Small Luxury Hotels of the World'' Frame of the position The position is initially fixed in time, with the clear objective of long-term cooperation with mutual agreement.
Joy in the service and handling of guests friendly, friendly, authentic radiation Loadability, flexibility and team spirit strong sense of quality and responsibility Reliability good knowledge of German and English in word and writing Basic knowledge of MS Office and OpenTable (of advantage) cultivated outer appearance Knowledge of benefits
A warm welcome, care and adoption of our guests at the F&B Outlets presence in the guest area and ensuring an excellent and personal guest experience Establishment and maintenance of sustainable guest relations and recognition of guest preferences and individual wishes Professional placement and coordination of guests taking into account operational processes and reservations Analyze and answer guest feedback Responsibility for the care, administration and processing of all table reservations via OpenTable Communication with guests regarding reservations, changes, requests and special requests Administrative care and control of events and special events managed via OpenTable Support in the creation and maintenance of food, beverage and action cards in coordination with the operational departments Ensuring structured and complete data management in the reservation system Diplomatic and professional action in challenging situations towards guests, employees and interfaces Support of operational service as needed Ensuring compliance with all quality, service and business standards
Location
 | Breidenbacher Hof | |
| Düsseldorf | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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