SERVISCOPE AG | Germany | 53xxx Troisdorf | Permanent position | Full time | Published since: 13.03.2026 on stepstone.de
Team Leader Telephone Customer Service (m/f/d)
We are an innovative banking service provider within the cooperative financial group and employ around 750 employees. As a subsidiary of Atruvia AG, we offer tailor-made solutions for banks and financial service providers in the private and corporate customer business. With our powerful customer service center, we support our partners in all areas of customer business. We take over administrative tasks as well as direct customer contact via telephone, chat and email. .
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Your tasks • Your profile • What we offer
Independent management of the assigned responsibility area, including participation in personnel decisions and employee development Responsible for employee development: Leading and accompanying employee and coaching talks You control the operating daily business and process complaints You are representatives of the company and communicate with clients in coordination with the responsible organizational units You prepare statistics, prepare invoices and derive relevant measures for further development and optimization in the assigned responsibility area
You have completed training in financial services or IT, or a comparable qualification. You ideally bring multi-year leadership experience in the service center and keep a clear head even at high workloads. You convince with the joy of decision-making, solution-oriented work and strong communicative and social competence.
Continuous fixation between 30 and 40 hours at 01.04.2026 30 days vacation. JobTicket & Bike-Leasing for sustainable mobility. Financial advantages: Childcare allowance, occupational pensions & tax-free extras available through our EdenRed card. Targeted training opportunities for your personal and professional development. Regular team events & corporate events for a strong community. .
Location
 | SERVISCOPE AG | |
| 53842 Troisdorf | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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