Inside Sales Team Lead / Team Leader Internal Sales (m/f/x)

Since 1968, Koch-Chemie has been synonymous with high­quality products and services in the washing, equipment, workshop and industrial sectors. This is the result of a series of measures, which are described as 'Experience for Experts'. In addition, we are one of the most important aspects of research, production and distribution. We are part of the French Novarc Group, an internationally established industrial group with over 60 companies and around 1,900 employees worldwide. Together we stand for technological excellence, industrial competence and sustainable innovation. The position In this role, you are responsible for the strategic and operational sales services and a team that combines excellent customer support with efficient processes. An essential part of your task is the further development of the existing structure. You accompany the assembly of the shipping and customer service team into an integrated, customer-oriented unit, ensuring clear roles, coordinated operations and uniform KPIs for efficient control. As a central interface between the various departments, you can ensure the professional flow of information.

Leadership, development and motivation of the sales team with clear responsibilities and modern working methods Construction, development and maintenance of long-term customer relationships as well as professional deescalation management with customers, external services and sales representatives Monitoring the processes of sales representatives and external service employees in compliance with internal and external requirements Optimization and further development of sales processes and processes to ensure maximum efficiency Further development of the order-to-cash process by harmonizing shipping and customer service tasks Definition of uniform standards and support in implementing the new team structure Embossed process understanding and first experience in optimizing order-to-cash/service processes Creation, analysis and reporting of meaningful sales figures Close cooperation and coordination with relevant interfaces Creation and maintenance of price lists, offers and orders as well as administrative tasks in the daily business Ensuring a smooth flow of information and service-oriented communication to internal and external contacts

Completed commercial training with additional qualification or completed bachelor's degree Multiannual professional experience in the internal sales service, ideally with personal responsibility Experience in leadership and development of teams Embossed customer and service orientation, high solution competence and safe occurrence Structured working, enforcement and high performance Very good knowledge of German and English in word and writing Secure handling of MS Office, especially Excel, Outlook and PowerPoint High commercial understanding and joy in cooperation with different contact persons

Design freedom in a growing, internationally established company A collegial environment with flat hierarchies and short decision paths Personal and professional development possibilities Modern working environment and the opportunity to participate in international projects