Markant Gruppe | Germany | 77xxx Offenburg | Permanent position | Full time / Home office | Published since: 23.03.2026 on stepstone.de
IT Service Manager (m/f/d)
We build the IT of tomorrow: digital, automated and AI-supported. We are looking for people who develop our IT service processes as a central component of digital value creation and operate reliably, efficiently and sustainably. .
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Your tasks • Your profile • What we offer
You take over the operational support and further development of the ITSM processes (Service Request, Incident, Asset, Change, Problem) according to ITIL 4. You are responsible for the creation, maintenance and introduction of ITSM guidelines and the implementation of target group-specific training. You work closely with our international product and service teams. You are using the setup of configurations, automations and AI agencies in our ITSM platform. You are responsible for the definition, analysis and interpretation of KPIs and the derivation of concrete improvement measures. You are working on Cause Analysis, Service Review and Continuous Process Optimization. You ensure compliance with data protection, information security and compliance requirements in the ITSM. You evaluate new modules, features and automation options in the ITSM SaaS tool and define technical requirements. You are working proactively on the further development of ITSM processes in the context of an increasingly automated AI-based service organization.
You have a successfully completed degree (BWL, Business Informatics, Digital Commerce) or a comparable qualification. You bring several years of experience in IT service management, ideally related to agile working methods and digital platforms. You have experience in designing or optimizing service or support processes, like in the B2B environment. You have a profound understanding of technical relationships around IT services and service processes You have a high level of quality, structured thinking and pronounced solution competence. You are characterized by communication strength, proactivity and very good knowledge of German and English. You bring enthusiasm for automation, digitalization and data-driven optimization.
Mobile work Free drinks (water, coffee, tea) Flexible working time model E charging stations Workplace environment at the pulse of time (including height-adjustable desks) Inviting, employer-funded operating restaurant Hansefit Free company parking with direct access to the Markant campus
Location
 | Markant Gruppe | |
| 77650 Offenburg | ||
| Germany |
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