Teamleiter Service Desk (m/f/d)

You're expecting As a leader, you stand in front of and behind your team – you develop people, structures and processes so that the Service Desk keeps pace with our growth – without losing the quality in everyday life. You control the complete 1st level support at our locations. This includes personnel deployment planning, capacity and project planning as well as the planning and management of the IT budget for your area. Your team is the first contact point between IT and departments. It translates technical issues into comprehensible solutions and ensures that problems are not only solved, but are permanently avoided. Together with your team, you will ensure the stable operation of all digital jobs and a reliable and easily accessible IT service desk. For clear prioritization, transparent communication, professional escalation management and continuous development of our service quality through automation, self-service and knowledge management. You support the Head of IT in the IT strategy and help shape the strategic development of the Service Desk.

You bring multi-year relevant professional experience in IT, preferably in the Service Desk. You have already conducted a multi-headed team in a disciplined and professional manner and ideally owns a training certificate. You have good knowledge of IT Service Management (ITIL) and ITSM Reporting and have a safe handling of common ITSM tools. You are convinced by your own initiative, hands-on mentality, organizational talent and a quick understanding. You are strong in communication, emerge empathically and binding, and you are characterized by high level of readiness and reliability. You are ready to work in a hybrid working model with a high percentage of presence at our locations. Very good German and good English skills complete your profile.

So you should start with us With us you are part of a motivated team that supports and exchanges across the various departments. This also awaits you with us: Flexible work: flexible working hours, mobile work, workation (EWR + Switzerland), 30 days Mobility: Jobticket, immediate proximity to the railway station, Jobrad, Bicycle sheds & Showers Events: After-Work, Hiking Days, Team Events, Joint Mountain Friends Celebrations Health: Yoga classes, fitness room, health and sustainability weeks, sports groups Development: Strength orientation, open and value-adding corporate culture with many design options, language courses, training certificate, certified IHK Business Manager, internal management program, coaching Goodies: Shop discount, sale of B-Ware, occupational retirement