Incident & Problem Manager (m/f/d)

Baader Bank is one of the leading partners in securities and banking services in Europe. On a high-performance platform, trading and banking unite in a unique setup under one roof and offer the best access to the capital market – safe, automated and scalable.

As a family-run full bench with seat in Unterschleißheim near Munich and approx. We offer 650 employees responsible for market brokering, capital markets, brokerage, fund services, account services and research services.

To strengthen our team, we are looking for talents as well as experienced specialists who work on a future-oriented and independent basis. For our location in Unterschleißheim we are looking for one Incident & Problem Manager (m/w/d)

For our IT service management, we are looking for an experienced employee who manages the incident and problem management process in an operational manner, improved sustainably and acts as an interface between IT operations, specialist areas, service providers and governance. In particular, you take over the following tasks: Incident Management: Support for the Incident Management Process including Governance, Standards and KPIs Control of Major Incidents (coordination, communication, war room, escalations) Ensuring quick recovery (service restoration) and compliance with SLA/OLA Creation of layer images, status updates and management reports (internal/external) Establishment and maintenance of structured communication to departments, management, providers and, where appropriate, Customers Problem Management: End-to-End Control of Problem Management Process Moderation and quality assurance of root-cause analyses Identification of recurring disturbances (trend/cluster analyses) and derivation of sustainable measures Control and tracking of problem tickets, action plans and improvement initiatives Close cooperation with change, release, capacity, continuity and IT security teams Regulatorik & Governance Considering bank supervision requirements (e.g. DORA, BAIT/MaRisk, outsourcing management) in the fault and problem process Support for audits/audits (revision, auditors), demonstration and documentation Definition and development of controls, reporting and escalation paths

You bring a successfully completed study of the business economy with a focus on finance or a comparable degree course or a successfully completed training to the bank businessman. In the course of your professional life, you have developed a strong relationship with IT and have ideally already gained experience with a bank or financial service provider or in a similarly regulated environment. You have a very good understanding of IT operating processes, ideally related to client/server, network, databases, middleware, trading/core banking systems and payment transactions. In addition, you will bring experience in ITSM as well as in the control of service providers/providers (including SLA/OLA). Experiences in Major Incident Management and Problem Management (including RCA) are beneficial. In critical situations, you communicate as structured and sovereign as to management stakeholders. In addition to a structured way of working, you are particularly distinguished by a quick understanding, analytical skills and team and communication skills. Very good German and good English skills complete your profile.

A comprehensive integration, a pleasant working atmosphere and a collegial team Flexible working hours and the possibility to work in the home office, up to 20 days a year even from the EU country Possibility of a Sabbatical 30 days holiday per year, the 24.12. and the 31.12 are additionally free Attractive salary as well as financial support for occupational pensions Good access by public transport and staff parking Grant of the German ticket Personal and professional development Continuous investment in the continuing and continuing training of our employees Approved operating restaurant and health promotion Holiday care of employees and - in cooperation with the pme family service - employee support in all situations Regular employee events Flat hierarchies, short decision paths as well as real scope for action and design and the possibility to implement own ideas Modern office spaces, innovative technologies and agile methods