Lead Global IT Service Point (ISP) Region: Cologne or Künzelsau (mobile work partially possible) Area: IT/E-Commerce BERNER Group is a European trading company for professionals in the fields of mobility, construction and industry. We are the leading B2B specialist and innovative manufacturer of chemical products. Our Purpose is: “We are pushing the limits of the possible shape for thers of a better tomorrow.” This means that our strong brands BERNER, BTI by BERNER and CCS help our customers to keep their business successful and running.

You take over the management and strategic development of the IT area “International IT Service Point” with focus on IT support You lead the team with commitment and promote the further development of your employees You secure a smooth IT support and are a key player in technical and organizational issues You are responsible for the classification, prioritization and first evaluation of incoming support requests and control their forwarding to the relevant departments You are driving forward the continuous optimization and digitization of service processes – including using modern technologies such as AI You are the central contact person for technical questions and understand the requirements and challenges of IT administrators You continuously develop ITIL-based processes and processes – including KPI tracking and monthly reporting to IT management You are responsible for budgeting for your task and efficiently tax resources

You have successfully completed a study of (economic) informatics or an IT-close vocational training You bring well-founded professional and ideally leadership experience in 1st level support – experience in the international environment is beneficial You have very good knowledge of German and English in word and writing You think customer-oriented and business You like to work in the team and convince by strong communication and coordination skills You are confident and value-aware of different contact persons: You work structured, independent and targeted

Unlimited employment contract Mobile work partially possible Funded incorporation by structured incorporation program Technically modern workplace Künzelsau: operating restaurant with freshly prepared dishes daily Cologne: Pluxee-Essensgutscheine Cost of travel Cycling leasing about JobRad Beneficiary membership of our partner EGYM Wellpass with access to 5,000 high-quality sports and health facilities as well as online fitness courses Occupational pensions and attractive conditions in personal purchase Various training opportunities in a future-oriented family business JOBV1_EN