Faber-Castell Aktiengesellschaft | Germany | 90xxx Stein | Permanent position | Full time / Home office | Published since: 29.06.2026 on stepstone.de
Team Lead Customer Service International (m/f/d)
Facts and figures: 1761 founded since 9 generations with around 2.3 billion Lead and colour pencils per year, we are the most important and oldest producers of wood-based materials in the world. 6.500 employees are active worldwide, Faber-Castell is represented in over 120 countries. We cover 87% of global energy needs by renewable energy In addition to our Social Charter, we are committed to equal opportunities, equal treatment and the ban on work in the world. Our vision is to free creative skills and to inspect other customers with our products. For our A.W. Faber-Castell Vertrieb GmbH at the Stein site, we have to occupy a position as Team Lead Customer Service International (all genders) at the next possible time. .
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Your tasks • Your profile • What we offer
Technical and disciplinary leadership of the Customer Service International team, including personnel planning, training, development and motivation of employees Ensuring an uneven international order processing, including customer support, complaint management and monitoring of delivery dates Responsibility for the legally compliant export and transit processing, including production of export and transit documents and coordination of external service providers Control and maintenance of relevant customer, master and condensation data and close cooperation with internal cutting points and international sales units Analysis of key figures and processes, identification of optimization potentials and development and implementation of appropriate measures for continuous improvement Creating and implementing process descriptions, work instructions and standards and ensuring compliance with key requirements and dates
completed commercial training or studies as well as several years of professional experience in the field of export services; first leadership experience of advantage Knowledge in the export business, in particular in export processes and customs regulations, and ideally in handling the ATLAS system Very good user knowledge in SAP (especially regarding SD and LE) as well as in MS Office, especially in Excel and PowerPoint Very good product knowledge and active willingness to design and optimize processes in international customer service Imprinted customer orientation and contact strength as well as handling skills and a team-oriented working method High organizational capacity, stress resistance and flexibility, and readiness to local service travel
Hybrid work Green working environment and canteen Flexible working times Own nativity Attractive discounts for employees
Location
 | Faber-Castell Aktiengesellschaft | |
| 90547 Stein | ||
| Germany |
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