Technical Support Manager (m/w/d)

For over 100 years, we have been the family-run company of the technology leaders in dosing, filling and packaging demanding products – from liquid to solid. About 3.150 employees at more than 20 locations worldwide develop groundbreaking solutions, systems and technologies for our four business areas: Consumer, Life Science, Nonwovens and Pharma. Together we do everything we can to ensure that our team is the best in the future. #wecareforpeople

As Technical Support Manager (m/w/d) you are part of Optima Pharma. In the development and production of intelligent turnkey filling solutions including isolator and freeze dryers, you will work with the pharmaceutical and biotech industry. Future-oriented, sustainable and flexible.

In your new role, you are responsible for the care of a solid customer base and take over the processing of technical questions concerning filling machines and turn key systems. With your know-how and in coordination with the specialist departments, you develop solutions for technical enquiries and incidents and coordinate their implementation directly with the customer. They take over the organization and support of emergency operations and are available as contact persons for our technicians. In cooperation with our customer advisors, prepare Business Review Meetings and participate actively if necessary. Your area of responsibility is rounded off by the maintenance and documentation of customer requests in the CRM system as well as ensuring that completed solutions are deposited in the knowledge database. (m/w/d) in the fields of mechanical engineering, electrical engineering, mechatronics or multiannual professional experience in technical support from special machine construction.Alternatively, we like to give experienced contractors / technicians (m/w/d) with deeper mechanical and mechatronic knowledge the opportunity to apply to the position in service.With their passion for the service, complex analytical processes ensure your We require a professional support to our customers.Good knowledge of German and English we require the position.For occasional service trips to our customers, you will bring a worldwide readiness to travel. Familiary atmosphere in the international companyResponsible activities in a professional environmentGood development opportunities through continuous growth of the company groupSichere JobsPerformance-oriented remunerationFlexible work time designIncoming training activities JOBV1_EN