IT Workplace Change & Release Manager*

You develop and implement communication strategies and plans to effectively disseminate information about IT services, changes and incidents. You involve various stakeholders, including IT teams, management and end users, to understand their communication needs and to ensure compliance with corporate goals. You coordinate and communicate information about IT incidents, failures and changes to ensure that stakeholders are informed about impacts, solutions and schedules. You regularly provide updates on service performance, improvements and new offers to keep stakeholders informed and involved. You create and control communication plans for IT-related crises or emergencies to ensure a timely and accurate information sharing. You get feedback from stakeholders on the effectiveness of communication and identify opportunities for improvement in communication processes and practices. You create and advise communication materials such as newsletters, communications, emails and intranet content to inform stakeholders about IT services. You make sure that all IT service communications match the branding and the company's communications policies. You measure the effectiveness of communication measures and create reports on communication activities, the involvement of stakeholders and the impact on service perception. You offer training and support for IT employees to effective communication methods and tools.

You have detectable experience in a position in technical support or customer service and sound knowledge of Windows operating systems as well as other DAW platforms such as iOS. In addition, you have a lot of experience in managing change initiatives, coordinating system releases and ensuring quality and governance standards. Certifications such as ITIL Foundation or other relevant IT service management certifications are beneficial, as well as relevant certifications in customer service, project management or IT support. You have knowledge of the processes and best practices in change and release management. You are versed in handling service desk key figures and implementing improvements and have very good knowledge in handling service desk tools and ticketing systems such as ServiceNow, Freshservice or Jira Service Desk. You are a team player and communicate safely in German and English.

Jobs where you can move Together with you, we shape the future of sustainable construction. Make the world more colorful, more beautiful, more sustainable – and more liveable with your ideas and creativity! Owner-run family business DAW is 100% owned by the Murjahn family and you can feel it. We are now owner-managed in the fifth generation, not about fast profit, but about long-term and sustainable growth. With us, families, siblings and relatives work on door. Free space to shape Because we want you to fully develop your potential, we offer you plenty of space to introduce and implement your ideas. Either on the job or as part of one of our numerous innovation formats. We also involve you in decisions and take into account your needs. Sustainability in all matters For us sustainability is not a fashion word, but part of our DNA. Already very early we realized that sustainable success is only possible if we act in accordance with the environment and resource-saving. Sustainable action is reflected in our climate strategy as well as in our long-term and sustainable business and product philosophy. The relationships with our employees are also lasting, some of which hold our loyalty for more than 30 years. Flexible work: More time for hobbies and family At our locations we offer different working time models depending on the area and activity. Wherever possible, we rely on flexibility through sliding time and mobile work. Content: More than 12 monthly containers As a collective employee, you benefit from our house tariff, which is based on the chemical tariff. And thus not only from attractive 12 monthly salaries, but also holiday and Christmas money. For our non-tariff employees special benefits apply. Your exact salary depends on the respective place and your individual requirements and is finally calculated. Operational health promotion Our health promotion program takes into account all aspects of your health and is based on the four core modules of exercise, nutrition, relaxation and prevention. The programme is constantly being extended. .