Team Lead Customer Care (m/f/d)

Management responsibility: You take over the professional and disciplined leadership of an international team of customer care professionals. Performance: Control and monitor team performance, set goals, track KPIs and promote continuous improvements. Service quality: ensure high service quality in handling customers, partners and internal stakeholders. Contact: Act as a hero for EPR compliance, especially packaging waste and packaging regulation. Development: You develop and implement training and training for your team in the field of EPR compliance. Coordination: Coordinate with process management, product management, legal and other departments to comply with legal requirements. Inquiries: Support the processing of complex customer requests and escalations in the EPR area.

Expertise: You have well-founded expertise in the field of EPR, in particular packaging expertise. Leadership: You have experience in the leadership and motivation of international remote teams. Communication: You have strong communication skills in an international environment; You are fluent in English; other languages are advantageous. Data orientation: You can analyze performance indicators and derive targeted optimization measures. Own initiative: You work highly motivated, proactive and solution-oriented. Intercultural competence: You are sensitive to international teams and customers. Legal compliance: You ensure compliance with all legal requirements in the AR/EPR area for different material flows. Target orientation: You achieve team performance goals and drive continuous service quality improvements. Team culture: You promote a positive, productive working environment in an international remote team. Compliance: You consistently adhere to compliance standards and internal guidelines. Presentation: You represent the customer care team internally and externally to partners. Strategy & further development: You develop strategies for the further development of the team and the processes in the field of EPR compliance.

A wide range of tasks awaits you, where you can work independently with a leading environmental service provider. Contribution to company development: You actively contribute to the development and growth of the company, in line with our vision of a waste-free future and help to improve the world of tomorrow. Additional Benefits: We offer bike leasing, support in the care of family members and lifestyle advice (PME family service), the German ticket, corporate benefits, occupational retirement, comprehensive health management and a wide range of training opportunities. Flat hierarchies and design freedom: With us you will meet flat hierarchies, enjoy a high space for design and decision and can actively contribute your ideas. Flexible working hours: You benefit from flexible working hours based on trust, as well as the possibility to work partially remotely. .