Customer Service Employee/Telephone Agent Foreigners' Registration Office at the Welcome Center (m/f/d)

You are responsible for the qualified response of personal, written and telephone requests from citizens to questions of residence such as training, employment, humanitarian reasons or family matters You provide information on necessary documents and the application procedure in close cooperation with the interdisciplinary team of the Welcome Center Stuttgart You show the inquiring ways and solutions and communicate to experts You will pay the inquiries through a variety of online services from the Ausländerbehörde and provide support in filling out applications and forms You document and process the consultancy contacts and support the maintenance of the homepage of the Ausländerbehörde You support the presentation of the work of the service telephone Stuttgart in specialist bodies, for delegations and cooperation partners

Completion in a profession of service or administration with experience in administrative matters and reference to foreign law Impressed communication skills and intercultural consulting skills (professional handling of different cultural expectations, behaviour and communication styles) Good written and oral expressiveness in German and English; Knowledge of another foreign language is advantageous Ability to work flexibly and cooperatively in a large-scale office with colleagues from different areas (city administration, regional economic promotion, migration services) Knowledge found in several jurisdictions – right of residence, vocational qualification law (recognition of foreign qualifications), labour law and labour law, social laws, etc. are desirable Knowledge of all relevant cooperation partners in urban administration, migration services and other free bodies, in the field of labour market actors and foreign representations and migrant self-organisations are desirable

Because security and appreciation count: a future-proof workplace, occupational pensions and special payment of the year, Stuttgart allowance for employees, attractive staff housing in the city area of Stuttgart Work-Life-Balance: flexible working time models as part of opening hours, health management and sports Growing together: personal and professional development through our EducationCampus Environmentally friendly: a grant to the German ticket, the bicycle leasing offer ''StuttRad'' Small extras that make big: discounted lunch, discounts and offers about corporate benefits We offer you a place of the 6 TVöD payment group. .