Partner Success Manager / Account Manager - Franchise (m/f/d)

As a Franchise Partner Manager / Partner Success Manager (m/w/d) you are the key player for our franchise partners (m/w/d). You make sure that our partners are not alone in everyday life, but can work with a clear structure, reliable support and the right information. You know their current topics, understand their challenges and help quickly and pragmatically implement solutions. This is not about classical sales. Your focus is on support, control and further development of existing franchise partners. You promise KPIs, recognize action needs, coordinate internal support and ensure that our partners can work successfully with the montamo system. In short, you are the person who creates an overview, solves problems and supports our franchise partners in successfully running their business. Your tasks You are the main contact person for our franchise partners (m/w/d) and attends them in the operating daily business. You build trusted, professional relationships with the partners and ensure a clear, binding communication. You conduct regular exchange and review appointments with the franchise partners(m/w/d). You are discussing relevant KPIs, taking concrete measures and implementing them. You will recognize problems, bottlenecks or risks at an early stage and coordinate suitable solutions. You support partners in questions about processes, tools, processes, customer projects or internal interfaces. You work closely with operations, sales, recruiting, training, finance and technical teams. You make sure that information from the partner network flows back into the company in a structured manner. You document agreements, measures and developments clean and comprehensible. You help develop our partner processes and create standards for a scalable franchise system.

You have experience in a structured, communicative role, for example in account management, partner management, operations, project management or corporate management. You don't need a classic sales background. More important are structure, liability and professional handling of different stakeholders. You work very organized and keep track of many parallel topics. You communicate clearly, friendly and solution-oriented – even if it becomes complex or urgent. You can read, classify and translate KPIs into concrete next steps. You're going to go on with problems instead of just passing them on. You are binding, reliable and will keep until topics are completed. You think process and you want to build structures that scale. You speak very good German and you can express yourself professionally. You are willing to be directly on site with our franchise partners (m/w/d) – not from a sense of duty, but because good cooperation sometimes needs personal exchange.

Direct impact on montamo. You work on a key role for the success of our franchise model. A role with responsibility. You enter our franchise partners, recognize problems early and bring solutions into implementation. A future market with substance. Heat pumps, climate technology and modern SHK craft are not trends, but part of the energy transition. 30 days holiday to shut down and recharge energy. Health budget “morning” as well as an occupational pension – for your health and well-being. Modern work equipment and a pleasant working environment. Design freedom instead of bureaucracy. Count your ideas. Regular team events for a strong relationship. Purpose instead of BlaBla. At montamo you help to make SHK operations sustainable and bring the energy transition into practical implementation. .