Customer Service / Customer Service Representative (m/f/d)

Emersons' global Professional Tools division offers a broad portfolio of reliable tools and technologies for craftsmen in the fields of mechanics, electrical and gas and water installations. With the long-term know-how of RIDGID, Greenlee and Klauke, we deliver reliable products to master the difficult challenges of the industries. Visit www.emerson.com/professionaltools to get more information about Emersons' portfolio of professional tools. To strengthen our European customer service team at Remscheid, we are looking for a customer service employee (m/w/d) for the support of the DACH region (Germany, Austria & Switzerland). In this role, you are the central point of contact for our customers and internal departments and provide professional and service-oriented support. Let's break up and grow together. Let's Go, together!

In this place you will have the following responsibilities: First contact for external customers and internal departments Telephone and written customer support (e-mail) Order entry and tracking in the ERP system (JD Edwards) Commercial and technical first-line support Processing of product and transport complaints Maintenance of customer master data in the CRM system Sales support and close cooperation with the external service Trade fair finishing Support for other teams in European customer service Acquisition of other assigned tasks

Who you are: You are customer-oriented, strong communication and enjoy finding solutions. Also in challenging situations, you stay professional and keep an overview. You like to work in the team, are reliable and draw your attention through a structured way of working. For this place you need: Completed commercial training or comparable qualification Ideally 3–5 years of professional experience in the sales service or customer service Very good communication and team skills High readiness and structured and reliable operation customer and result-oriented thinking Safe handling of Microsoft Office Technical understanding and interest in tools Good English knowledge of word and writing Qualifications that distinguish you: Experience Embossed customer and service orientation Conflict resolution competence and communication strength Process and solution-oriented operation Hands-on mentality and team spirit

Our corporate culture & what we offer you: At Emerson, we attach great importance to every employee being valued and respected and getting the opportunity to develop. We promote a working atmosphere that focuses on innovation, cooperation and diversity, because we know that good ideas often arise in strong teams. We support you on your career path and provide you with the necessary support so that you can get through with us properly. Whether through mentoring, training or new leadership perspectives, we invest in your success so that you can make a real difference. We firmly believe that a team of different personalities is the key to growth and long-term success. Moreover, the well-being of our employees is very important to us. We make sure you find a good balance between work and leisure. We offer: Attractive remuneration Flexible home office possibility Bike Leasing Fitness centre Canteen Regular fresh fruit Free water Free coffee Corporate Benefits Offers Great events, such as Klauke Active 2.0, Birthday Club, Jubilee celebrations, Safety Day, Christmas celebration and much more And lots of perspectives