Head of Customer Service (m/f/d)

About us Dronivo is one of the leading companies in the field of professional drone technology. We distribute, maintain and repair drones for authorities, industry and professional users – with high technical expertise and a strong focus on reliable customer service. Be part of a dynamic team that continuously grows and offers real design possibilities. Your mission As Head of Customer Experience, you are the central interface between our customers, our team and our internal processes. You keep an overview of many parallel tasks and not only manage your tasks and priorities independently and efficiently, but also your team. If you like to work proactively, you like dynamic processes, take responsibility for you and others, and you like to point the way to your team, you are right with us.

Your tasks Leadership and further development of the customer experience team Building and implementing processes and standards Development and implementation of a customer experience strategy to continuously and sustainably improve customer satisfaction and customer retention Creation, management and tracking of offers Order processing from order intake to delivery preparation Ensuring uniform standards in documents and customer communication Close cooperation with marketing, sales, product management and customer support to ensure consistent customer experience General administrative activities in the daily business

That's what you bring Hands-on mentality and high self-initiative Experience in project management and cross-departmental cooperation leadership experience or experience in building powerful teams Very good written knowledge of German as well as reliable knowledge of English as we communicate bilingually every day Very good task and self-management as well as joy in dynamic processes Embossed, friendly, clearly understandable communication skills – oral and written Safe handling of office programs; Experience with CRM/ERP/Wawi systems of advantage Reliability, teamability and high service orientation

Other Benefits: Unlimited contract Continuing vocational training Company events Employee discount on products & services free drinks in the office kitchen Free parking Accessible Break-garden