Customer Service Consultant (m/w/d)

Stepstone is a leading online job platform in Germany that helps job seekers find the right job. As one of the largest providers in the job market in Germany, we have already enabled millions of attitudes in a wide range of industries and sectors.

We are proud to be part of the Stepstone Group - with their worldwide expertise for tech job platforms. As part of this global team, we can use the latest technologies, data and industry expertise to further improve our service and adapt our technology to the needs of the job market through continuous innovation.

Become part of our team at Düsseldorf and take over the role of Customer Service Consultant (m/w/d). You work in the customer service and are the first contact partnerin for our customers around the advertising circuit after sale. Through independent work, commitment and accuracy, the customer service contributes significantly to the success of our job advertisements. With your commitment, you make a valuable contribution to redesigning the labour market of the future – so that it works for everyone. For our customers, you are contact personin around the Stepstone product world You are proactively looking for telephone contact with your customers and you can identify current needs and problems for which you can develop a solution Through your consulting approach, you will lead our customers to success by opting for ads in agreement, discussing the planning of the circuits with our customers and ensuring that subsequent orders are generated You work closely with our sales team In addition to the care and processing of customer data, other specialist and back office activities are your daily tasks

You have a complete, commercial training, e.g. in dialogue marketing and ideally brings 2-3 years of experience in customer support with Your customer orientation and enthusiasm give the customer the perfect service experience You bring very good MS Office knowledge and can work efficiently on your PC Professional communication skills in word and writing characterize you and you like to access the phone to advise your customers You have a high quality claim to your own work

For us as a community, it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 30 days holiday + 2 extra days for Christmas and New Year Hybrid working model Occupational pension 24/7 Employee Assistance Program Operational risk life insurance Volunteer days Jobbike In-house Gym In-house Barista Bring your dog to the office Discounted parking, job or Germany ticket Access to the Corporate Benefits Advantage Portal Our mission Same opportunities for everyone - this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, world view, age, marital status or other characteristics. .