Sparda-Bank Baden-Württemberg eG | Germany | 76xxx Karlsruhe | Permanent position | Full time / Home office | Published since: 14.07.2026 on stepstone.de
Employee Team Management in our Consulting Call Center (m/f/d)
I'm looking for OUR TEAM STEUEREUNG IN KARLSRUHE! The team control is the operational heart of our consulting call center. WERDE PART OF THE #SPARDAFAMILY We are the Sparda BW: a bank of people for people. Work at the Sparda bank is a matter of heart! For those who want to go on and take responsibility. And all those who don't want to change. The Sparda Spirit is everywhere! Flat hierarchies provide short paths, quick decisions and your chance to make careers. .
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Your tasks • Your profile • What we offer
Telephony Control and Analysis Analysis of telephony data and statistics Support of the phone control (routing, agents, skills and announcements) Creation and management of key figures dashboards Cooperation with our Callcenter Summacom
Continuous Improvement Process (CVP) Identification of optimization potentials Planning and implementation of improvement measures Control and organisation of optimization projects
Artificial Intelligence and Automation Further development and optimization of the telephone AI Adapting processes and prompts Management and Improvement of Mail-KI (MailReplyAI)
Process engineering and system integration Cooperation with the process building team Voting with Atruvia processes Ensuring consistent process management
Other tasks Structure and management of statistics and reports Project management and project management Close cooperation with the Head of Division
Secure handling of Microsoft 365 (Word, Excel, PowerPoint, Teams) Analytical and Structured Thinking Power Organisational competence and project management experience Communication skills and team skills Interest in continuous improvement and innovation
Responsive activity in a modern, digital environment Developing the future of banking through AI and automation Direct exchange with the area line Trustful cooperation in the team
THE SPARDA-SPIRIT – TYPISCH FOR WORK @SPARDA-BW: Stay relaxed with 39-hour week, mobile work, 30 days holiday and bank holidays In addition to attractive tariff compensation, variable profit participation remains successful. Stay fit with SpardaFit & Care, our health management: with health days and checks, eyeglass grant, food vouchers and operational health insurance With occupational retirement provision after the end of the trial period and childcare allowance of up to 200 Euros per month remain unaffected. Stay nice with shared experiences of the Sparda community and reduced tickets for many events
Location
 | Sparda-Bank Baden-Württemberg eG | |
| 76133 Karlsruhe | ||
| Germany |
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