Team Leader in Technical Service for Diagnostic Systems (m/w/d)

As a technology leader within the healthcare industry, Dürr Dental develops and produces highly innovative system solutions in the fields of compressed air, extraction, imaging, dental preservation and hygiene. Our success story is based on German engineers, a global sales network and the tireless passion of our over 1,350 dedicated employees. With our continuous endeavour to rethink medical technology, we are always setting new standards in the industry.

technical and disciplinary management of the service Hotline Diagnostic systems at the company headquarters in Bietigheim-Bissingen Monitoring of the work results and performance of the team incl. Conducting measures to optimize results technical support and support of the international service college Further development of the service portfolio: Optimization and expansion of the existing service offering in the field of diagnostic systems Evaluation of processes to improve customer response and customer service Creation, preparation and presentation of reports Special tasks and projects, in particular in the context of service management: development of service concepts, management of change orders or implementation of individual case analyses for quality assurance close cooperation with the departments Sales, Quality Assurance (QS), Product Management and the Repair Workshop, in which the products of the Business Unit Diagnostic Systems are tested and repaired

completed technical training; Continuing training for the state-tested technician or a completed technical study is desirable extensive professional experience in the field of service and service services for technical devices in need of explanation – ideally with experience with dealers and manufacturers in the dental industry; multi-year leadership experience of advantage well-founded expertise in diagnostic systems, in particular in the field of X-ray devices, imaging software and scanners – ideally in dental applications pronounced service orientation, solution-oriented thinking and a high degree of self-responsibility and enforcement strength Knowledge of the documentation of service support as well as safe handling of MS-Office and ERP systems good knowledge of English in word and writing, other foreign languages of advantage intercultural competence and international readiness

Home office in proportion possible attractive, modern and very collegial working environment flexible working time models attractive sports and leisure activities (e.g. on-site gym and on-site holiday apartments in popular recreation areas) Service bike via BusinessBike at discounted conditions Employee discount occupational pension schemes restaurant With us you have a lot of space for creativity and the chance to positively influence the international growth of Dürr Dental. Become part of our success story! JOBV1_EN