Miele & Cie. KG | Germany | 33xxx Gütersloh | Permanent position | Full time / Home office | Published since: 19.05.2026 on stepstone.de
Agent im Customer Care B2C (m/f/d)
About the area In the areas of marketing, sales & communication, we bring Miele to life worldwide. Our teams develop convincing strategies, shape relevant brand and customer experiences and ensure strong, consistent communication – both inside and outside. With passion for premium products and a deep understanding of markets, media and people, we create sustainable growth and strengthen the perception of Miele worldwide. About Miele How to become a family-owned global market leader in the premium segment for home appliances and in demand partner for solutions in commercial and medical technology? By having the right to make it better and to become better. This attitude makes working with Miele and the success of our products. Our approximately 23,000 employees can rely on: Whoever lives our quality ambitions grows personally and professionally. .
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Your tasks • Your profile • What we offer
Full processing of customer requests and complaints (telephone & written) in the Miele customer phone Solution-oriented product consulting including fault analysis and technical clarification with internal/external interfaces Active, sales-oriented customer dialogue with high service quality Structured documentation, tracking and forwarding of concerns in systems Acquisition of special tasks and participation in quality assurance, knowledge building and market feedback
Closed commercial training (e.g. Kaufmann/ -frau Dialogmarketing or Industriekaufmann/ -frau) Experience in customer service and strong communication strength Service- and sales-oriented thinking and acting Technical understanding and safe application of IT systems Structured, independent working combined with team skills and flexibility
Remuneration according to tariff & attractive pensions 30 days off Flexible sliding time model Home Office & Mobile Work Individual career & development opportunities Health insurance Employee discount Miele KiTA
Location
 | Miele & Cie. KG | |
| 33332 Gütersloh | ||
| Germany |
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