First-Level-Supporter (m/w/d)

IT is exactly your thing and you like to solve technical challenges? As a first level supporter (m/w/d), you play a central role in internal IT support. They are the first point of contact for our employees in technical matters and ensure that the digital workplace works smoothly. If you want to actively use your IT skills and develop them at the same time, we look forward to your application!

First contact point in IT support: They help our employees with technical concerns as competent contact persons and provide quick help.

Trouble analysis and problem solution: You accept support requests, analyze the causes and troubleshoot hardware and software issues efficiently.

Editing in the ticket system: You collect all incidents systematically, document the course and accompany the processing until the final clarification.

User and Rights Management: You set up new user accounts, manage access rights and support user administration.

Technology support: You take over the installation and configuration of work equipment such as PCs, printers and software solutions.

Maintenance of documentation: You update existing IT documentation and ensure a transparent traceability of support processes.

Successfully completed training in IT, e.g. as a specialist informatics or IT system businessman (m/w/d)

Basic knowledge of network and system technology

First practical experience in IT support of advantage

Excellent service orientation and good communication skills

Self-employed, careful and team-oriented work

Attractive remuneration based on the BAP/DGB tariff agreement

Flexible working time models as well as the possibility of home office

E-Bike leasing – fit and sustainable to work

Individual further training measures for professional development

Numerous employee benefits and additional services

A modern workplace in a motivated, helpful team

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