Application and Incident Manager Meter-to-cash/ Space (m/w/d)*

Schleswig-Holstein Network plans, builds and operates electricity and gas networks in the north. More than 3 million people rely daily on electricity and gas coming to them through our networks. We are part of the HanseWerk Group – one of the largest energy service providers in northern Germany with 2,300 employees at various locations. Our experience is in fresh ideas that we offer as services private customers, municipalities and companies. Be part of our dedicated team and shape the energy transition with us! To strengthen our team of Schleswig-Holstein Netz GmbH, we are looking for an application and incident manager Meter-to-cash/ Space (m/w/d)* for our Quickborn location near Hamburg or Rendsburg at the next possible time.

You take responsibility for the configuration and technical support for the meter-to-cash area of our network customer portal. Required adjustments and extensions in the configuration are provided independently. To do this, you work independently with the users from the departments to identify, analyze and troubleshoot challenges and risks in the application and processes. Your daily work also includes the care and processing of incident tickets in our support tools and communication via other support channels such as email and MS teams. Together with our release management team, you will process the implementation of troubleshooting at system updates and work independently in the innovations of the application. You create and maintain the documentation of the application and participate in the processing of data processing, creating system and process overviews. You always keep the “red thread” on the technical topics and the interfaces to the resystems, in particular to device management (GM) and measurement concept management (MCM). You can read requirements in the form of User Stories and are familiar with the Atlassian tools used (such as Jira, Confluence). You are closely connected with colleagues from the Hanse-Werk as well as from the E.ON Group, you ensure adequate communication and work with them.

You have a completed training as a specialist (or comparable) with several years of professional experience. A strong professional experience in the energy industry and a good understanding of network connection and meter-to-cash processes in the energy industry or matching experiences from other industries is desirable. At best, you already have first experiences in the operation and configuration of customer portals (Axon IVY). You know how technical specifications and project results are documented. You have very good German and English knowledge in word and writing and are motivated to advance digitization at HanseWerk.

Transparent remuneration: You will receive an attractive tariff compensation (from €61,000/year), asset-effective benefits (480 €/year) and an occupational pension scheme. Time for you: With us you have a 37-hour week, 30 vacation days and additionally free on Christmas Eve and New Year's Eve. You have a time record and can convert your time balance into free time. Flexibility: You have flexible working hours without core working time. Mobile work is of course for us. With the workation offer you can work up to 20 days a year out of the EU country. Sensual task: With us you make a valuable contribution to the energy transition - in a large company and with a secure job. Health: Whether JobRad, Business Sports, Sports Events or balanced nutrition in our canteen - your personal well-being is important to us. Development & training: With our training offer we promote your professional and personal development, also through project work throughout the E.ON Group. Family: As a certified family-friendly employer, we cooperate with partners who support you in childcare or care for family members. In addition, you will receive a birth grant of 350€. Time: With our Sabbatical offer you can take a break of up to 6 months. In addition, you can book holiday accommodation in Europe on favourable conditions. Exemption: For special occasions, such as marriage, moving, wedding of children or silver weddings, you can leave your work beyond the legal framework. JOBV1_EN