Service management (m/f/d)

Technical guidance and support of service staff Implement new employees and help Creation and coordination of service and operational plans in consultation with the restaurant or management Control of compliance with operational requirements, standards and work instructions Promoting constructive cooperation within the team Participation in employee talks and personnel development measures Organisation of the service area Planning, organisation and monitoring of daily service processes Ensuring smooth operation during opening hours Coordination between service, kitchen and management Control of service quality and compliance with corporate standards Optimization of workflows in the service area Guest care Welcome and care of guests Professional handling of guest wishes, complaints and complaints Ensuring high guest satisfaction Control of proper cash management Creation and control of service-related documentation Support for orders and inventory control of consumables Hygiene, safety and quality Monitoring compliance with hygiene rules and operational standards Ensuring order and cleanliness in the guest area Compliance with occupational safety and safety regulations Reporting and tracking of defects or disturbances

Complete training in the hospitality industry, in gastronomy or comparable qualification Multiannual professional experience in service First leadership experience desirable Good knowledge in dealing with cash systems and organizational processes Knowledge of hygiene regulations and food requirements Embossed service and guest orientation Leadership and organisational capacity Communication strength and enforcement capacity Responsibility and reliability Loadability and flexibility Careful and professional appearance Teamability and conflict resolution competence Interest in Italian cuisine Italian language skills of advantage

A varied and versatile task area Short decision paths and a collegial working environment Flexible work design within the framework of operational requirements Opportunities for professional and personal development A secure workplace in a growing company A comprehensive integration and support by an experienced team Well pass Free drinks and other attractive employee benefits