Customer correspondence: Own-responsible processing of incoming email requests from clients to day business Complaint Management: Structured processing and clarification of complaints, complaints and processes in damage processing System documentation: Complete detection and maintenance of all processes in the CRM tool Process tracking: ensuring rapid and customer-oriented settlement in daily business

Training & experience: Ideally a successfully completed commercial training or first experience in a comparable professional activity IT knowledge: Good user knowledge in the current MS Office applications as well as the readiness to integrate into the internal customer information system (KISS 4.0) Communication: Good communication skills in word and writing Working method: Quick conception, pronounced service orientation and a structured procedure

salary: 30,000 - 34,000 €/year Access to exclusive Corporate Benefits (purchasing and shopping discounts at renowned providers) Driving costs / Jobticket Up to 30 days holiday