Customer Service Manager (m/w/d) Focus: ERP Systems

At the GWS Group, Atruvia AG's subsidiary, we are entitled to offer each customer the best possible software environment for its goods industry. And that means: optimally adapted to its operations and embedded in a full service service concept. In total, more than 670 dedicated employees work with us – and they all have different talents, personalities, competencies, strengths and abilities. But you still miss us! You are a team player (m/w/d) who likes to take responsibility and is passionate about offering the best possible service to customers? Do you see opportunities in challenges and enjoy finding solutions and inspiring people with your positive way? Do you want to keep the future of our customer service together with us? In order to strengthen our customer service team in the DFO business unit, we are looking for a customer service manager (m/w/d) for the support of our internationally operating customers from the wholesale sector at the next possible time.

You ensure high customer satisfaction through excellent customer support You are a dedicated contact person (m/w/d) for our customers in all matters related to support and service You recognize the service needs of our customers and have a sense of their concern to improve and expand the service offering according to needs You identify distributive measures and support their implementation You take care of enquiries and coordination of service orders You proactively plead our customer relationships and deescalate critical situations You are responsible for the creation, monitoring and compliance of service-level agreements (SLAs) You provide regular service status reports for the customer as well as our management You coordinate our internal experts and work closely with the internal teams to efficiently solve customer concerns

You have many years of experience in customer service or in a comparable position, e.g. in sales or project management, ideally in the context of ERP systems Remarkable, but not necessarily required, are knowledge in Microsoft Dynamics 365 Business Applications You have a completed degree in the field of business management, business informatics or a comparable qualification You communicate clearly, empathically and solution-oriented – both in contact with customers and in exchange with internal teams. You draw your attention through a strong problem-solving capability and the ability to quickly capture and efficiently process complex facts, You have already gained experience in planning, controlling and implementing projects in the customer service environment You are happy to visit our customers You have very good German skills and good English skills You also distinguish: Courage, focus and responsibility are important values for you social competence and team skills combined with a sovereign and professional appearance in dealing with different interlocutors positive attitude, solution orientation, rapid understanding and a high level of learning and curiosity an independent, structured and quality-conscious way of working

We are a certified Great Place to Work® and the required ERP specialist in trade. As a Microsoft Solutions partner, we combine excellent trade knowledge with IT solutions and are for our more than 1.680 customers of long-term IT partners. We offer the advantages of an established medium-sized company and the free space to be able to shape itself. Our environment gives you plenty of space for your own ideas and your personal development. We also offer you: Professional onboarding Possibility of regular mobile work after a short installation phase Individual development opportunities within the company Open corporate communication with flat hierarchies Flexible working hours and a good work-life balance Other attractive social benefits (possible benefits, holiday allowances, ...) Sports courses, massages and creative spaces (e.g. Billiards & Kicker) And much more... Equal opportunities for all: We look forward to applications from people who are as diverse as us – regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation or social origin. It is the person in his diversity that makes us strong. JOBV1_EN