Head of Technical Services - Security Systems (m/f/d)

In the area of Construction & Property we provide specialist and executives in the construction and real estate industry. We support you and our customer companies in all areas of high & low construction as well as in facility management, large plant construction, TGA or real estate management. As a national, globally operating staff service company, we can offer you both positions and projects in your area as well as in Germany and worldwide - and this is completely free of charge for you. Sign up and benefit from interesting and matching offers.

About the company

Supplier of integrated safety and building technology solutions with a focus on technical planning and demanding infrastructure projects Strong focus on digitalization, automation and innovative security architectures Professional technical environment with clear responsibilities and high planning quality Cooperation in interdisciplinary teams from engineers, planners and technical specialists

General responsibility for the technical service and support of integrated security solutions for critical infrastructure Leadership and development of a newly assembled technical service team (approximately 5 employees, case & service manager) Independent control of maintenance and support applications for hardware and software components in access control, video technology as well as intrusion, perimeter and fire protection systems Ensuring operational excellence through compliance with contractually agreed service-level agreements (SLAs) Optimization of service processes and integration of digital service management tools to increase contract success and customer satisfaction Escalation management in critical customer situations and consulting key customers in complex technical issues Annual reports, Monthly and Quarterly Business Reviews, as well as structured communication and documentation with internal and external stakeholders Involving new service business models and building scalable service processes to support growth strategy

Complete technical studies (e.g. electrical and information technology, process engineering, safety technology) or comparable qualification Finded knowledge and profound experience in the technical service and field service environment (maintenance and reactive disorders), ideally with focus on escalation management Management experience in the management of technical service teams is required for this position. Candidates without leadership experience can alternatively apply to the also vague position of the Service Manager Very good communication skills in German (C1+) and reliable English Handling digital service management tools and ticket systems Analytical thinkability, rapid understanding as well as high readiness and durability Customer orientation and entrepreneurial thinking Optimum experience with security technology, alternatively but service experiences in another technical environment Experience with security-relevant systems in critical infrastructures, data centers or highly available environments is advantageous

Working in an innovative, dynamic medium-sized company with short decision-making, but Group strength in the background Responsibility for a dedicated service organization with a large design space and direct influence on growth projects Dealing with renowned customers in the DACH region and a wide range of technical tasks Support by a motivated team and an open, transparent communication culture Further development possibilities available Attractive remuneration including variable shares and service cars Content information

Negotiable according to qualifications and professional experience