Customer service representative / service assistant in the car dealership (m/f/d)

Customer support: You are the first personal and telephone contact for our customers and provide a professional, service-oriented reception. Date management: You coordinate workshop appointments, agree customer requests with the relevant contact persons and keep an overview of upcoming processes. Service organization: You prepare workshop orders and support the accounting in the service. Vehicle mobility: You organize the pick-up and take-up service as well as the disposition of replacement and loan vehicles. Complaint management: You support the service consultants and the service management in receiving, coordinating and processing complaints. Administrative tasks: You keep an eye on open items and support their processing. Customer communication: You reliably accompany customer requests and ensure that information arrives at the right contacts. Collaboration: You work closely with service, workshop and sales and support Mailings, customer events and other marketing measures.

For this position we prefer to look for personalities who already know the car house business from practice and know what it is about in everyday service. You have completed commercial training, ideally in the car house or in the automotive environment. You bring professional experience as a service assistant, customer service manager or in a comparable position in the car house. You ideally know the processes in the service area, such as the appointment organization, the preparation of workshop orders and the cooperation with service consultants and workshop. You work in a structured, reliable and independent manner and keep an overview even with high customer revenues. You communicate safely, friendly and binding – personally and by phone. You have a pronounced customer and service orientation and act in solutions even in demanding situations. You are familiar with common computer systems and work quickly into new applications. You appreciate the team's cooperation and take responsibility for your tasks. It is important to us not only what you have learned, but above all what you bring from your previous professional experience. If you know the processes of a car house, work foresight and have a high standard of service quality, you will fit us.

A safe workplace: You become part of an established and future-oriented car house group with long-term perspectives. A structured working day: Clear processes, a well-established team and a structured work-in support you in bringing your experience in a targeted way. Further development: We promote your professional development training opportunities, including through our Motor-Nützel Academy. Attractive additional services: 30 days off Market-oriented salary and company-specific payment Pensions or occupational disability insurance Sales and Service Employee Conditions Anniversary grants and employee events Bike leasing Shopping platform Corporate Benefits through Modern workplaces and occupational health management