Soluvia Energy Services GmbH | Germany | 63xxx Offenbach am Main | Permanent position | Full time / Home office | Published since: 12.03.2026 on stepstone.de
Customer Service Systems Manager (m/f/d)
Soluvia Energy Services GmbH bundles with its around 330 employees the internal services of the MVV Group in the fields of counter and measurement, customer support and billing. As part of the MVV Group, Soluvia Energy Services GmbH is one of the leading energy companies in Germany, which employs more than 6,800 employees and has recently generated around 6.1 billion euros of annual turnover. We work together on the energy transition and are on course #climate-positive with our “Mannheimer Modell”. Go with us towards the future! We are looking for customer service at Offenbach (near Frankfurt am Main) as Customer Service Systems Manager. In this role, you are responsible for the central Omni Channel customer service system that controls and bundles customer communication through all service channels (e.g. telephone, e-mail, chat) with the aim of ensuring a stable, integrated and forward-looking system landscape for our customer service. Customer Service Manager (m/w/d) Working time: Full time | Start: fastest possible | unlimited
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Your tasks • Your profile • What we offer
Development and operation of the Omni Channel system with the aim of increasing process efficiency in customer service Identification and piloting of new useful tools, systems, bots or AI applications for customer service Development of a product and roadmap strategy for optimising cross-channel customer communication Recording, prioritization and translation of customer service, specialist areas and IT requirements in User Stories Responsibility for the Product Backlog and coordination of releases and tests Ensuring stable system sequences in terms of performance, data flows and IT security as well as optimal integration into the existing IT system landscape (e.g. ERP, accounting systems, self-service portals) Close cooperation with internal teams and external partners
Successfully completed studies of business management with a focus on data processing and high information technology understanding or comparable vocational training/qualification Experience as a product owner, business analyst or IT project manager, ideally in the energy or supply environment Safe handling of agile methods and tools such as Jira, Confluence or Azure DevOps Technical understanding of customer service systems and their integration into complex IT landscapes Knowledge of data analysis, reporting, monitoring and ideally interface technologies and cloud solutions Embossed analytical skills, structured and solution-oriented working High customer orientation and strong communicative and social competence readiness to travel
Possibility of hybrid work - you have a modern, fully equipped workplace with us, but still the option to work temporarily from home Attractive employment contract with non-tariff remuneration Possibility of continuing and continuing training Flexible working time models Good transport. Bus and railway station in the immediate vicinity, free parking at the premises, the possibility of bicycle cleaning via JobRad as well as other options within the scope of our mobility concept As an innovative service provider in the areas of metering, customer support and billing of the MVV Group, we want to develop sustainable solutions together with you. We offer varied and responsible activities, a performance-oriented remuneration, diverse development prospects and an attractive professional environment. .
Location
 | Soluvia Energy Services GmbH | |
| Offenbach am Main | ||
| Germany |
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