(Senior) Process Manager Energy Industry - Customer Service & Billing (m/f/d)

WCG Wärme Contracting GmbH shapes the future of heat supply in a sustainable, flexible and simple manner. With our careless package, we ensure that our customers are reliably supplied with modern heating technology at all times, from installation to maintenance to repairs. Together with our craft partners, we focus on innovation, energy efficiency and maximum customer satisfaction. Quality does not happen by chance! It is controlled, analyzed and continuously developed. As a company of the energy industry, we stand for reliable processes, high service quality and efficient processes. In order to continue to provide excellent service even with increasing requirements and growing customer needs, we strengthen our team in the field of customer service and billing for our new location in Essen, which is currently under construction. We are looking for a dedicated personality with experience in the energy industry that controls operational processes professionally, secures quality standards and supports and further develops our employees in the daily business. If you are happy to build structures, take responsibility and advance solutions together in the team, we look forward to getting to know you. In this role, you take responsibility for quality, key figures and operational processes and actively contribute to the further development of our processes.

Professional management and coordination of employees in the daily operating business. Ensuring and continuous development of quality standards in customer service and billing. Planning, implementation and evaluation of quality assurance measures including key figures analysis. Identification of quality deviations and derivation and implementation of appropriate measures. Conduct targeted retraining, coaching and feedback talks on quality improvement. Contact person for technical questions within the department. independent processing of complex or particularly sensitive customer requests. Close cooperation with the Head of Customer Service & Accounting to optimize processes and processes.

Multiannual professional experience in the energy industry, ideally in customer service or billing. Experience in the professional management or coordination of employees (without disciplinary guidance). Embossed service and quality orientation. Analytical thinkability as well as safety in handling key figures and quality results. Structured, solution-oriented and independent mode of operation. High resilience, sense of responsibility and enforcement. Communication strength and coaching competence.

A responsible key role in a growing energy business, where you have real influence on the quality and management of our customer service and billing processes. Design space for modern service and billing processes. Enter your experience, ideas and quality standards and actively develop new processes. Attractive remuneration and targeted further development options to expand your expertise. Flexible working hours and the possibility of mobile work, so that profession and private life can harmonize well. 30 days holiday for your recovery and new energy. In addition, the 24.12. and 31.12. are free all day. A dedicated team with short decisions. Collaboration, open communication and mutual support are being raised here. .