Junior customer advisor with home office - Greater Halle/Leipzig area (m/f/d)

You address our private and business customers around the topics of electricity and gas – competent, friendly and solution-oriented. You answer questions about products, tariffs and contracts via various communication channels (telephone, e-mail, possibly chat) within our service hours (Monday to Friday 8:00 to 20:00, Saturdays from 8:00 to 16:35). You recognize distributive potentials in conversation and use them actively – e.g. by the demand-oriented recommendation of suitable products. You bring your own ideas about how we can further increase our customer satisfaction and pay attention to our service standards.

You have experience in customer service/customer support and desirable a completed commercial training or a comparable qualification. You bring ambition and motivation to help our customers focus, target and individual in their concerns and stay friendly and relaxed even in particularly tricky concerns and in stressful situations. Conflicts and complaints don't scare off – you have the pleasure of finding solutions and creating a positive experience for our customers. You work with MS-Office, master the German spelling and are open to new technologies. You have the pleasure of working in new systems and programs. You bring strong communicative skills with you and have the pleasure of telephone contact, customer service is not just a task, but your passion. You're ambitious, focused and happy to work in the team.

Structured entry: You will be incorporated in a well-founded way with clear orientation, personal contacts and a team that supports you. Flexible work: We offer you a modern working environment with flexible working hours and the option for mobile work. Learning and development opportunities: We promote your professional and personal development through suitable training offers. Team culture with retention: You work in a professional, collegial environment where cooperation at eye level and mutual support are of course. Healthy balance: We pay attention to a fair balance between work and leisure – supplemented by a wide range of health, sport and well-being offers. Recognition for performance: Your bet counts – and is rewarded with performance. Depending on the task field, we also offer additional incentives. .