ZEISS | Germany | 73xxx Oberkochen (bei Ulm) | Permanent position | Full time | Published since: 24.09.2026 on stepstone.de
Service Management AI Consultant (m/f/d)
Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To make a sign with our innovations and to enable great. Because there are a lot of fascinating people behind every successful company. In an open and modern environment with numerous development and further training opportunities, ZEISS employees work in a culture characterised by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together. Today dare. Inspire tomorrow. Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity. Apply in less than 10 minutes. .
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Your tasks • Your profile • What we offer
Welcome to ZEISS – a company that combines innovation and responsibility! Our corporate areas are diverse and contribute decisively to the strategic orientation and sustainable success of the ZEISS Group.
Identification, assessment and prioritization of AI potentials in global service management as well as building and maintaining the AI strategy including AI-Opportunity-Backlog and Roadmap
Translation of business challenges into specific AI applications with measurable benefits for customer experience, productivity, service quality and costs
Analysis of end-to-end service processes and derivation of AI-Use-Cases, target images and future operating models - from demand phase to professional acceptance including user acceptance tests
Definition and control of KPI frameworks, business cases, ROI measurement and benefits tracking as well as the creation of transparent reports for relevant stakeholders
Central technical interface for global stakeholders, including consulting, carrying out discovery and ideation workshops as well as coordination of roadmap and feasibility
Close cross-functional cooperation with Product Ownern, Process Ownern, Global Service Desk and other service management teams for the implementation of a scalable operating model
Continuous improvement of AI efficiency in operation by analysis of usage data and KPIs as well as identification and derivation of further optimization potentials
Technical coordination and cooperation across relevant disciplines with a focus on effective and sustainable integration of AI into service management
Complete study of economic informatics, business management, computer science or comparable qualifications and relevant professional experience
Found experience in Business Analysis, Product Management, Service Management or Digital Transformation
Good IT service management skills, ideally based on ITIL, as well as good understanding of ServiceNow or comparable service management platforms
Experience with AI, automation or data-driven transformation initiatives as well as understanding of generic AI, AI governance, data-based optimization and KPI control
Experience in requirements engineering, business case creation, Benefits tracking and agile working methods
Strong analytical skills as well as pronounced customer and quality orientation
Representative stakeholder management, moderation and communication skills as well as team orientation and skills for professional coordination in cross-functional initiatives
German and English language skills in word and writing
Location
 | ZEISS | |
| 73447 Oberkochen (bei Ulm) | ||
| Germany |
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