Team Leader (m/w/d) Customer Service for Social Services

For the Maltese district office in Gräfelfing, we are looking for you as a full-time backup (39 hours a week). In our social services we serve customers in the menu service as well as in the home emergency call. We look forward to your application through our job portal!

Attractive workplace in a modern aid organization with diverse tasks Unlimited working relationship Compensation according to AVR-Caritas (Acts 6b, Appendix 3) plus a supplement Employer-funded occupational pension schemes 30 days holiday and an additional day available Professional and personal training opportunities, including our own Malteser Academy Attractive additional services such as Urban Sports Club, JobRad, an extensive employee benefit program and discounted conditions on our products Crisis-proof workplace with social responsibility

Management experience Completed commercial training or similar qualification Team skills and social competence High sales and customer orientation Good computer skills, especially in MS Office Good organizational and planning skills Flexibility and sense of responsibility Positive basic attitude to the Christian values of the Malteser

You take over the professional leadership and in parts the disciplinary leadership (service plans) of the ten-member team in the Customer Service for the area of Social Services (Hausnotruf & Menuservice) Ensuring a regulated, efficient and customer-oriented service You support diverse projects, develop ideas for new offers and are in direct contact with suppliers – in particular as part of order processes Contact person for our customers in the fields of menu service and emergency call Adoption of complaints + complaint management Consultation talks in the field of home emergency call + menu service Processing of other concerns of our customers JOBV1_EN