Group Management Customer Service (m/f/d)

Job ID: 5123 | Working time model: Full time | Contract type: Unlimited | Job category: Customer service

''Logistics is People Business'' - this guideline makes it clear that employees for DACHSER are the key factor for corporate success. Together, we pursue the mission to create the world's most intelligent combination and integration of logistical network competencies and thus to optimize the logistics balance of our customers. Design the logistics of tomorrow with us.

You are responsible for the professional and disciplinary leadership of their team as well as onboarding and incorporating new employees and trainees. This includes personnel planning, managing employee talks and active potential promotion. In case of internal and external complaints, you develop customer-oriented solutions and ensure the handling of smooth transport. The focus is always on quality and customer satisfaction. You look beyond the edge of the plate and actively introduce ideas to optimize processes within your department and at relevant interfaces. You take over tasks from day-to-day business and are always in exchange with cross-departmental departments.

You have an education, ideally as a merchant (m/w/d) for forwarding and logistics services and/or a further education/studies in the field of logistics/transport. You bring well-founded professional experience in the forwarding and ideally leadership experience. You work in a targeted manner and have a view on quality and economy. You keep an overview and react flexibly and solution-oriented to challenges. As a guide, you are a model and can motivate yourself and others. Customer discussions and e-mail in English do not cause any problems.

Modern, hybrid working environment with flexible working hours My DACHSER Benefits - A flexible utility that allows you to benefit from the Benefit that best fits your needs (including EGYM Wellpass, Company Bike, Tankkarte) Constantly growing family business with diverse tasks in a future industry Comprehensive onboarding program and career planning (DACHSER Academy) Your own health management for your well-being 30 days off Holiday and Christmas money as well as the option to benefits Attractive discounts on leisure activities, events and online shops through our Corporate Benefits Platform Regular corporate events (e.g. football tournament, Christmas celebration)

Anna-Lena Kanitz Consultant HR Bremen, Logistikzentrum Bremen, Food Logistics, DACHSER SE

At DACHSER all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. The uniqueness of each individual, and thus the diversity of our teams, we understand as the driving force of our daily work and innovations - because: Logistics is People Business. We look forward to seeing you. .