Reception & Reservation Staff (m/f/d)

In 1998, the traditional guest house of the Salzgitter AG steel group was brought to life. The listed building was refurbished from the ground and transformed into a modern conference and business hotel.

The four-star hotel offers 51 comfortably equipped hotel rooms, 10 meeting rooms - including a ballroom - also two attractive restaurants.

Type of employment: Full time

Acceptance, processing and control of incoming individual and group reservations Creation and dispatch of reservations and confirmations and control of bookings via reservation systems Check in/Check Out Telephone consultation of guests as well as personal advice and support during the stay Processing of daily correspondence and office organization Acceptance and forwarding of telephone calls Guidance and active promotion of employees and trainees Close cooperation with other administrative and operational departments

Customer satisfaction is at the top of your ToDo list You are a team player You can communicate safely in English and can it be in more? For guest complaints, you are the perfect contact person You have basic knowledge in the office programs Knowledge in Protel and / or ASA are beneficial, but no need Natural and warm radiance enthusiasm for a high-quality service and the satisfaction of our guests A completed vocational training ideally in the commercial area or the hotel industry appointment planning, monitoring, complaint management, complaint processing, billing

A thorough introduction Fair payment at a 39 hours week Special payments for Sundays Christmas Eve and New Year closed - so more time for family and friends A Sodexocard, to which 50 €uro are charged each month, which you will be shopping, Holidays, tanks etc. ''invest' can Short decision paths through flat leadership hierarchies Open communication with challenges of all kinds Varied and responsible tasks in a traditional company