Friedrich Binder GmbH & Co. KG | Germany | 71xxx Mönsheim | Permanent position | Full time | Published since: 19.06.2026 on stepstone.de
Customer Service Manager Luxury (m/f/d)
As a family business in the fourth generation, we have been producing jewelry chains with more than 250 employees for 111 years and distribute them in over fifty countries. As a market-leading company in our industry, we offer all talents a basis for professional success, are open to new and are looking forward to success together. Actively shape your future and create a safe professional perspective with your new job at FBM. We offer you a cutting job in a dynamic environment with interesting development possibilities. INDUSTRIAL TRAINING Customer Service Manager (m/w/d) at FBM in Mönsheim
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Your tasks • Your profile • What we offer
Support and further development of our jewelry partners and end customers of the BINDER luxury brand (Client Relations Management) Ensuring an excellent customer experience along the entire customer journey Processing and tracking of customer requests, offers and orders Support for sales management and sales support Identification and development of new business potentials as well as the acquisition of new jewelry partners and customers in the premium and luxury segment Coordination of delivery dates, complaints and customer-related processes in close coordination with production Presentation of the BINDER brand at trade fairs, events and customer appointments
Multiannual professional experience in customer service, client relations, sales service, business development or account management Ideal experience in luxury, jewelry, watches or premium segments Impressed customer and service orientation and joy in building sustainable customer relationships Very good knowledge of German and English in word and writing Structured, independent mode of operation, communication strength and flexibility for occasional travel activities
We'll bring this to make your daily work even more pleasant: Onboarding Duzen Values Company events Team sports Education Development opportunities Pension provision Profit participation Corporate Benefits Recommendation programme
Location
 | Friedrich Binder GmbH & Co. KG | |
| 71297 Mönsheim | ||
| Germany |
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