Group Head of Omnichannel Management (m/f/d)

Company description

The Volksbank Schwarzwald-Donau-Neckar eG is an economically very successful, cooperatively organized bank. With years of experience in the financial world and a balance sheet total of 2.6 billion. We are a reliable partner for our customers. Thanks to our 357 dedicated employees, we attach great importance to customer proximity, personal advice and individual solutions. Our successes are based on trust, transparency and long-term relationships. We also offer attractive career opportunities and invest in the individual training and training of our employees to ensure that You always have the current knowledge and can work in a supporting team. Sales management is responsible for the strategic and operational management of our sales activities. In addition to the development and implementation of marketing strategies to increase brand awareness and customer loyalty, the planning and control of our sales processes, market trends for identifying growth opportunities are also analysed here. We also optimize customer interaction across different channels and ensure seamless and consistent customer experience. We are looking for motivated, committed personalities that bring a passion for sales management and a strong understanding of the concerns of our organization. Become part of our dynamic team and actively shape the future of sales management

Direction and summary: You are responsible for achieving measurable increases in earnings and efficiency through sales impulses and an active management of customers via the sales channels. You analyze the customer journey and identify optimization approaches to ensure collaboration with internal and external stakeholders along the customer journey in all sales channels. As coordinator of the omnichannel concept based on customer expectations and customer preferences in the Volksbank Schwarzwald-Donau-Neckar eG, develop and improve the relevant control information and steering impulses used to take into account all distribution channels provided in the omnichannel model. Your tasks: Extensive tasks: participation in area-related and overarching projects, quality management, compliance with defined quality standards, recognition of optimization potential and active cooperation in the continuous improvement process Distribution: recognition, consideration and, if necessary, Control of the customer's sales channel affinity, active support of the entire customer journey through all sales channels, participation in planning and controlling sales activities Sales policy: Developing new fields of activity and yield potentials, customer needs and use-oriented design and adaptation of products and services, participation in the permanent optimization of the product and service offering Sales planning: Observation and analysis of relevant markets, sales channels, customer segments/target groups and derivation of forecasts for market-oriented performance, inclusion of the results of the sales controlling and further analyses in marketing planning, organisation of sales actions/campaigns/pulse control

Your profile: Commercial training or business studies, ideally complemented by experience in medial sales Financial product knowledge is advantageous Representative engagement and organizational talent combined with a structured working and reliability, or appointment and high communication skills You are highly innovative, team- and at the same time enforceable and flexible in working hours Experience in dealing with digital tools and technologies leadership experience or experience in team management Knowledge of data analysis and interpretation to make data-driven decisions

We offer: 39 hours week + attractive sliding time control mobile work in many areas Lifetime account Business bike occupational pension provision with employer grant operational health management future-proof workplace Employee conditions, including for affiliates Employee events individual support of your professional development

Contact person: Gaby Kupferschmid, Tel.: 07461/707-1155

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