Senior Consultant Enterprise Service Management (m/f/d)

IT and Enterprise Service Management: You opt for the IT Service Management and Enterprise Service Management of IT organizations with a vision and drive their realignment forward. Project control: You design and control projects to optimize processes, value flows and organizational processes with the aim of increasing the performance of IT and the overall organization. Analysis and Conception: You analyze the actual situation of the IT as well as relevant areas of expertise holistic and develop viable solutions focusing on enterprise service management. Process and organizational models: You model and optimise processes and value flows in IT service management and enterprise service management and develop governance, role and organizational models. Target images and roadmaps: You develop target images and operating models as well as roadmaps and implementation concepts for the sustainable development of IT organizations. Implementation and transformation: You accompany the implementation of your concepts, control the implementation and actively support customers in the transformation of their organization. Communication and advice: You moderate workshops with IT, departments and management, present results before executives and decision-making bodies and act as mentor, communicator and consultant at the interface between business and IT.

Professional experience and expertise: You bring at least five years of consulting and project experience in the context of enterprise service management, IT service management, digital transformation and optimization of IT organizations. Education: You have a degree with a focus on business, computer science or a comparable qualification. Frameworks and methods: You have well-founded experience with the use of frameworks (e.g. ITIL, COBIT, SAFe) or comparable approaches as well as common project management methods. In addition, you bring knowledge of the essential service management tools (e.g. ServiceNow, Jira Service Management, Ivanti etc.) Certifications and tools: You have relevant ITIL certifications and complete your profile with further certifications such as PRINCE2, Scrum or SAFe. Consultancy competence: You convince with pronounced analytical and conceptual skills, communicate safely with different stakeholders and bring a high self-initiative as well as pleasure in diverse customer projects. AI competence: You use AI tools in your field, evaluate the results critically and help customers and adesso use potentials of AI. Language skills: Your very good knowledge of German and good English allows you to communicate safely.

Stay healthy and fit: We promote the health of our adessi with sporty grants such as discounted fitness memberships, takeover place for, for example, Badminton, Padel Tennis or Football and regular screenings. Find your work-life balance: our time-out program and flexible work models help you to optimally reconcile work and private life. Time for the family: Our goal is to unite the two worlds – family and working life. For this we support our adessi best with numerous offers, such as child holiday care, kita collaborations, parent-child offices or events where the whole family is welcome. Learning and balancing with us: With more than 400 training offers and our digital learning platform we support your continuous development. Experience real team spirit: Joint events, Welcome Days, company runs or the sponsor system strengthen our cohesion and let you be part of the team from the outset. Commitment rewarded: Your commitment pays off – with premiums for recommendations, lectures, the support of graduate work as well as attractive benefits via our Corporate Benefits portal. Be mobile and flexible: JobRad offers, grants for the German ticket and the ability to work mobile from the EU country for up to two months offer you maximum flexibility. Safe in your future: Our in-house, independent insurance consultant and broker alleato has always provided you with individual solutions for retirement or health insurance. .