Wolt | Germany | 71xxx Stuttgart | Permanent position | Full time | Published since: 08.04.2026 on stepstone.de
Mass Account Manager ( (m/f/d)
Wolt was officially launched in Germany in August 2020 as Land No. 23! Since we started in Berlin, we have been able to work with many fantastic restaurants to supply tens of thousands of hungry customers. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Our Mass Account Management team is at the heart of Wolt's restaurant operations in Germany and serves an extensive, constantly growing partner nun portfolio. We are looking for a Mass Account Manager that takes responsibility for the success of a variety of partners – by improving their operational performance, reducing Churn and scaling the use of our commercial tools.
Your tasks
As Mass Account Manager*in, you take full responsibility for a large restaurant portfolio and work to improve its operational performance through strategic and scalable measures. You use data to identify opportunities for improvement, reduce partner hurn and drive important leverages such as deals, promotions and ads. This role is ideal for people who like to work analytically, solve challenges on a large scale and develop processes that allow both Wolt and our partners sustainable growth. In the working day you take part: Monitoring of central KPIs in the partner portfolio (availability, activity rate, rejection rate) Guided tours of initiatives to reduce Churn and increase its internal value Conception and implementation of campaigns to increase the use of ads, deals and promotions Development of automation tools, email templates or dashboards for internal teams Transfer of best practices and mentoring of associates Cooperation with other teams to solve problems or escalation of blockers Key figures / KPIs Improving availability and activity rate Reduction of rejection rate Successful prevention and recovery of Churn Use of commercial tools (ads, deals, promotions) Data quality and reporting accuracy
Our expectations 3+ years of experience in account management, in partner operations or comparable growth roles Flowing German and English skills Embossed Analytical Skills and Process Optimization Mindset Experience in controlling performance indicators and implementing initiatives on a large scale Excellent communication and stakeholder management skills Bachelor's or Master's degree in Business, Analytics or a related area Preferred qualifications Experience with BI tools (Looker, Tableau, Power BI) Background in marketplaces, SaaS or food delivery platforms
What we offer Dynamic environment: Working in a fast-growing tech company with startup mentality Impact: The opportunity to contribute significantly to the growth and success of our restaurant partners Team culture: A supportive, inclusive environment that promotes innovation and continuous improvement Further development: Various personal and professional development opportunities in a global company Benefits: discount on cloud orders, free drinks, coffee and fruit in the office, grant to the Urban Sports Club Membership Working hours: Flexible working hours + 30 days of paid leave Next steps
Location
 | Wolt | |
| Stuttgart | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad