Employee Customer Service Damage (m/f/d)

You independently process car-cassic damage and are always in exchange with the customers of HUK-COBURG – from initial contact with the damage report to the payment of the casco damage. Pick-up and first contact for customers in a situation that is usually unfamiliar and stressful to them. inclusion of new Kasko damage (telephone, written in our IT system/Schadensystem) and further organisation and control (e.g. the initiation of necessary emergency measures/application of an expert). Recording and processing of weather damage. Examination and decision on insurance and coverage. Active damage management and placement to partner companies. Careful examination and processing of submitted documents such as expert reports, cost proposals and invoices. Reliable and complete data management in the IT system as well as preparation and implementation of payment processes. Telephone and written communication with insurance companies, workshops, experts.

You have a commercial training or at least three years of comparable professional experience. You enjoy communicating with customers. You are a team player, but you are also able to perform and do tasks on your own. Your personality agrees friendliness, commitment and a healthy self-confidence. You have routine dealing with digital tools, especially MS Office. You have a structured and independent way of working and negotiating skills. You value accuracy, discretion and introduce new ideas. You can quickly adjust to new situations and master changes with a cool head. Excellent knowledge of German in word and writing. Your profile fits very well... ... if you are coming from a commercial, administrative or service-oriented area and want to change to the damage processing as a cross-release agent (m/w/d). Particularly relevant are experiences in: Handicraft processing – e.g. in public administration, health insurance companies or companies with structured case processing and documentation. Senior Account Manager (m/w/d) – with experience in customer contact, data management, order processing or file management. Administrator (m/w/d) – from authorities, offices or municipal bodies with structured processes. Backoffice or interior service – e.g. in service, trade, bank or financial services. Customer Service / Call Center / Inbound customer advice – ideally with experience in dealing with challenging customer situations or complaint management. Assistance, office management or commercial cooperation – with organizational strength, care and process understanding. No prior knowledge of insurance is absolutely necessary for your entry as a cross-entry into the motor vehicle damage processing or insurance management. It is crucial that you work structured, take responsibility and document complex facts comprehensiblely.

Hybrid work – work place Jena: With us you have the opportunity to work up to 70% on the mobile. Indefinite permanent employment: In a future-proof company. Attractive remuneration: Fair entry fee according to previous experience, from 33,600 € per year. Mobility promotion: If you continue to live away, we will support you with the arrival costs of up to 150€ as a fuel voucher or with a job ticket from Deutsche Bahn. 30 days a year – work-life balance with time to shut down. Flexible office job: Individual working hours of 20 – 38 hours per week. Strong team spirit: is strengthened with regular events and actions (e.g. health day). Modern working environment with fun factor – air-conditioned offices, height-adjustable tables, rooftop terrace with wide view and barbecue, table tennis, kicker, free coffee specialities, water, fruit & much more. Various Benefits: Healthcare, Health Promotion, Corporate Benefits Discounts, Fitness Studio Cooperations, Food & more. Accession and development: further training for specialists and Your working hours Working in full and parttime is possible. Full-time with 38h per week and part-time individually by arrangement. Home office up to 70% with joint team days and team dinners. After the training phase, you work in flexible working hours. We gradually build up the target service times for customer calls to be achieved together with the growing team. In summer, working hours can be increased by up to 2 hours per week to 40 hours (if you work full time) and also take place on Saturday. Why? Because it likes to hail in the summer. The more hours worked are of course paid and rewarded with an extra time credit (+ 25%). .