Full-time customer service employee: Career changers welcome

About us: TSYS Europe Deutschland GmbH is a part of the FIS Global Group and a leading global payment provider and offers seamless, secure and innovative solutions for the entire range of payments – from editing by issuers to dealer acquisitions to managing the prepaid program. We are successful because we focus on people and their needs in every decision. Our global team of more than 25,000 payment experts and innovators covers all continents, 80 nationalities and 16+ mother tongues. We have created an environment where everyone can unfold. In our modern service center in Hamburg Barmbek we specialize in credit card users: to stand on the inside on behalf of our bank clients in the areas of customer service, credit card fraud prevention and back office activities with word and deed, whether in direct customer contact or in further processing in our company-internal security systems. We are proud of our very proven concept of internal transport on further tasks such as e.g. Expert or team manager with an almost 100% quota to occupy these places internally. And clearly, the more we grow, the more opportunities open in the future. We are looking for an ongoing project – from the 1st. April 2026 motivated employees (m/w/d) who support our customers with professional and solution-oriented customer service and re-booking requests (sharebacks) in the area of credit card. Remember: You are currently looking for a job by being able to gain valuable experience in banking as well as cross-comers? You have fluent German skills in word and writing? You are looking for a full-time job and are available Monday to Sunday (Feiertags) between 6:00 and 22:30 and 40 hours a week? You have a good eye to detail, are good in customer transition and keep a cool head in stressful situations? You can start your first day of work with us on April 1, 2026 or later on your first day of training (paid)? Then you're right with us!

Your task: Collection of rebooking requests from our customers and customers. Processing and documentation of processes in different systems Active communication with customers on the written and telephone way Responsible for the correct and complete collection of all required documents Further development into other interesting tasks in the field of credit card customer service, fraud and batchback are possible in the short and long term and are actively supported by us.

What you will certainly bring: Completed schooling and have already gained professional experience. German language skills in word and writing Good knowledge of English, but not absolutely necessary You are solution and customer oriented Very good PC knowledge of MS Office High team capability is of course for you Appropriate business policies to master daily tasks Very good opinion to identify, among other things, complex fraud cases and to process the directives accordingly 40 hours/week available In any case, between 6:00 a.m. to 22:30 p.m. and once every two months also usable on Saturdays/sonntags (hours and shifts as well as other working hours outside this time window naturally in common agreement)

What we offer: Indefinite permanent employment 30 days Specialized training program and further on-the-job coaching Ascent possibilities and internal further development Various and open team with excellent working environment and a very good team meeting Beverages such as coffee, water and tea and fresh fruit and vegetables Regular activities in our office An attractive employee recommendation program for every successful recommendation Central workplace in Hamburg-Barmbek (2 minutes walk to the U/S-Bahn Station Barmbek)