Employee Inside Sales & Lead Management IT full-time or part-time (m/f/d)

HAPEKO is the first address for professionals and managers in Germany. Our activities focus on the creation of links between specialists and executives with a professional desire for change and suitable companies.

Our client is an established provider of IT solutions and digitalization concepts for organizations with social added value. For many years, the company has supported its customers with individual consulting around hardware and software, digital jobs and modern IT infrastructures. In order to strengthen the team at the Berlin site, we are looking for a strong communication personality that combines technical competence with a strong sense and transforms customer requests into successful sales opportunities.

You are the first contact person for incoming customer requests and qualify them with regard to demand, potential and other procedures. You conduct first telephone and digital talks with interested parties and existing customers. You analyze customer requirements and identify suitable solutions. You recognize cross- and upselling potentials and initiate sales-relevant follow-up activities. You coordinate the interface between customers, sales, technology and purchasing. You optimally prepare qualified leads for further processing by distribution. You document activities and opportunities professionally in a CRM system. You keep an eye on open processes and ensure successful follow-up

Successfully completed commercial or technical training or a comparable qualification. Experience in the sales service, inside sales, customer service, lead management or in a comparable function. Embossed customer and service orientation as well as pleasure in communication and consulting. Technical understanding and interest in IT solutions, hardware and software. Ability to quickly capture customer needs and to prepare them in a comprehensible manner. Structured, independent and targeted mode of operation. Safe handling of digital tools and CRM systems. Ideally experience in the B2B environment or in IT-related sales.

Healthy, owner-operated company with long-term perspective Varied interface function between customers, sales and technology. Possibility to introduce your own ideas and actively shape processes. Combination of technical advice, customer contact and sales work. Flat hierarchies as well as short decision paths. Long-term perspective in a stable and growing environment. Flexible working hours in the range from 30 to 40 hours per week. Modern workplace at the Berlin site with roof terrace, kicker, large shared kitchen