Service Desk Spezialist (m/w/d)

OXG Glas GmbH is a joint venture of Altice and Vodafone.

We from OXG Glas GmbH build and operate a fast and reliable fiber optic network for all over Germany. Over a period of six years, we will supply about seven million households in Germany with glass fibers. We invest up to seven billion euros in standardized broadband solutions and innovative FTTH expansion.

As a service desk specialist*in you play a central role in the operation of the OSS, BSS and Office IT system landscape of OXG Glas GmbH and make sure that inquiries from our internal IT users are processed in a structured manner. Accept support requests by phone, email and ticketing system

Collection and documentation of support requests in the OXG-Ticketing System

Analysis and Solution of Support Requests in 1st Level

Transfer of complex requests to 2nd level support

Identification of customer needs and provision of appropriate information

Administration of user access to the OXG system landscape

Central contact for acute technical problems (Floor Support)

Complete vocational training in the IT sector or a comparable qualification

Experience in 1st level support, Service Desk or Helpdesk

Designed analytical skills and solution-oriented and proactive work

Experience in the support of BSS/OSS and Office IT systems in the telecommunications environment

Safe handling of ticketing systems, collaboration tools, octa, MS 365 and ITSM knowledge

Very good knowledge of German and good English in word and writing

Self-priming and reliable handling of tasks

Flat hierarchies with space for your ideas and constructive feedback. Take over costs for a high-performance internet connection with up to 50 € net per month. Digital food grant of up to €212.50 net per month, no matter where you are and eat. Flexible working hours and the option to work at any time within Germany from home and even up to 25 days abroad in Europe. Monthly discount of 40 € on your mobile or fixed network bill by our partner Vodafone. 30 days holiday a year, plus Christmas Eve and New Year's Eve and with Xtra-Plus up to 10 days unpaid holiday on top. Grant for your bike leasing through EURORAD for eco-friendly commuting and support for your membership in the Urban Sports Club and cooperation with awo lifebalance. 5% in addition to your basic salary for your retirement, with the freedom to decide flexibly how to use this extra for your future. 3-month advance payment in the event of illness and insurance in the event of invalidity and death.

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