Team Leader Customer Service Center (m/f/d)

Professional and disciplinary leadership of the Customer Service Center Team Export as well as management of personnel deployment and promotion of employee development Coordination and coordination of all relevant information between customer service center, sales organisation and other internal interfaces Active support of the sales organisation, key account management and the external service in the case of sales-related topics Ensuring a timely and efficient order processing from delivery to billing Creation of offers for standard products and custom productions as well as execution of the corresponding customer correspondence Ensuring correct handling of bonus agreements, credits and complaints Creation of evaluations, statistics and reports for internal and external contact persons Identification of optimization potentials and implementation of measures to increase efficiency, especially using digital and AI-based solutions Ensuring compliance with quality standards and service times and telephone availability Maintenance and monitoring of relevant customer and master data and ensuring proper documentation

Completed commercial training or business studies, alternative comparable qualification Multiannual professional experience in the sales service, ideally with first leadership experience Funded SAP knowledge (Modul SD) and very good user knowledge of the Microsoft Office package, especially Excel Good technical understanding and sound product and market knowledge Very good knowledge of German and English in word and writing; further foreign language skills, ideally French, are advantageous Safe appearance and pronounced communication skills in handling internal and external responders High sense of responsibility, organisational strength, ability to analyze, initiative, flexibility and team spirit Basic understanding for AI-based applications as well as the ability to identify potentials for process optimization and efficiency enhancement Openness for digital solutions and the continuous development of existing processes

A varied and responsible task in a motivated team A future-oriented workplace in an international environment Individual training and development opportunities 30 days holiday as well as holiday and Christmas money bonus payment for achievement of targets and flexible choice options for special services, e.g. additional holiday days or bicycle leasing Occupational pensions and benefits Health-promoting services such as a grant to gym membership, company doctor and life-situ coaching Grant to the job ticket for public transport, free parking and good transport Offered meals in our canteen as well as free fruit, coffee and water We look forward to your online application! !