Sofitel Munich Bayerpost | Germany | 81xxx, 80xxx München | Permanent position | Full time | Published since: 19.08.2026 on stepstone.de
Guest Experience Agent (m/f/d)
Located in the heart of Munich, the Sofitel Munich Bayerpost combines the charming radiance of a historic building with the most modern interior design. 339 elegant rooms, 57 suites and 20 meeting rooms for up to 800 people with French "art de vivre". The five-star hotel in the DÉLICE La Brasserie is a culinary treat, combined with the best of local culture, and stylish cocktails in the elegant ISArBAR. The 570 m2 Sofitel Spa features the fitness area, as well as an exclusive range of massages and cosmetic treatments.
Type of employment: Full time
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Your tasks • Your profile • What we offer
Making permanent connections through your talent makes you a home for our guests from a strange place. Your duties include:
Permanent lobby presence and first stop for all guests.
Responsible for the satisfaction of the hotel guests, especially VIP's. You will ensure that all VIP guests are contacted by phone during their stays with non-personal greetings.
Preparation and verification of all arrivals of the day, especially VIP arrivals. Creation of personal welcome letters for VIP guests.
Creating and preparing VIP Treatments in close cooperation with Room Service and Kitchen.
Control of VIP rooms and treatments.
Courtesy Calls for in-house VIP's.
Farewell for VIP guests.
The organisation of various events for regular and VIP guests.
Active action and prevention of guest complaints.
Flexible support of the Front Office team during the daily workflow.
Responsible for various administrative and organizational tasks.
Ideally, you have completed training in the hotel industry or the service industry, paired with first professional experience in dealing with demanding guests.
You value quality, communication, good ways of handling and a well-kept appearance.
We require fluent German and English knowledge in word and writing, French and Arabic knowledge is advantageous.
High resilience, flexibility, discretion, creativity, loyalty and decision-making are the key features.
Your friendly, extroverted and safe appearance completes your profile.
Sofitel Munich Bayerpost offers you the opportunity to work in an elegant and multicultural environment, to take advantage of real career opportunities, to benefit from continuous training and to work in a company that lives humanity, well-being and excellence.
Our internal service culture also includes:
12 gross salaries + 13. salary + bonus payment + holiday allowance Guaranteed extra-tariff allowance Outstanding discounts, including worldwide overnight stays via AllHeartist Card and Voucher, Corporate Benefits with over 800 partners, F&B and Spa Premium payment when recruiting new team members Luxury Experience with accompanying person to get to know the hotel from the eyes of a guest. Own uniform, cleaning included Balanced staffing in our staff restaurant, as well as fresh fruit, hot and cold drinks, including soft drinks. 39 hours a week, no subservices, service planning for two weeks in advance, overtime is compensated Many team activities and team events Outstanding training offer and continuous training opportunities
Location
 | Sofitel Munich Bayerpost | |
| München | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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