Bachelor's Degree in Customer Satisfaction Analysis in Electrical Wholesale (m/f/d)

Practical topic: Your work deals with a question of high strategic importance and immediate benefits for our company. Self-responsible work: From conception to data collection to evaluation, you actively shape the project. Direct Impact: Your results are in the future orientation of our customer and sales strategy. Professional care: Experienced professionals and executives accompany you throughout your entire bachelor's thesis. Insight into an exciting industry: You will learn about the processes and challenges of a modern electric wholesale trade with around 70 locations in Germany and Austria.

Concept: You develop a scientifically sound concept for measuring customer satisfaction. Questionnaire design: You develop a structured surveying approach for handicraft electrical companies of different size classes. Data collection: You support the execution of the customer survey and accompany the data collection. Data analysis: You use appropriate statistical methods to evaluate the collected data and identify relevant influencing factors for customer satisfaction. Key figures development: You guide meaningful target sizes and key figures for the long-term measurement and control of customer satisfaction. Recommendations for action: You develop concrete measures to improve customer loyalty, service quality and competitive position.

Studies: You are in the Bachelor's degree in Business Administration with a quantitative focus, Business Analytics, Business Psychology, Statistics, Mathematics or a comparable degree program. Analytical skills: You enjoy the structured analysis of data as well as the derivation of sound recommendations for action. Methodology competence: Ideally you have knowledge of statistics, market research or empirical social research. Digital competence: You are sure to go with MS Office, especially with Excel. Experiences with statistics software (e.g. SPSS, R, Python, Smart PLS or Power BI) are advantageous. Communication: You can visualize complex relationships and convince by a clear expression. Working method: You work independently, reliably and structured. Personality: You bring your own initiative and want to make a sustainable contribution to the success of your business. .